April Brown
Rutherfordton,NC
Summary
With 27 years of experience in the hospitality industry, I have excelled as a Guest Service Representative, consistently delivering exceptional service. My expertise lies in cultural sensitivity, negotiation, and problem-solving, all of which contribute to ensuring guest satisfaction and smooth operations. I am highly skilled in time management and maintaining precision, always striving to enhance guest experiences and elevate service standards.
Overview
27
27
years of professional experience
Work History
Front Desk Manager
Wingate by Wyndham Greenville Airport
04.2023 - Current
- Warmly welcome and greet guests upon their arrival at the hotel, ensuring a hospitable and inviting experience
- Ensure meticulous verification of guest payments and identification for secure transactions.
- Thoroughly review daily reports communicate important information for smooth transition of service.
- Collaborate with other departments to fulfill guest requirements.
- Handle reservation tasks with attention to detail across different platforms
- Reconcile rooms and rectify billing errors promptly.
- Execute additional responsibilities with dedication for overall guest experience excellence.
Guest Service Representative
Red Roof Plus
08.2011 - 11.2022
- Warmly welcome and greet guests upon their arrival at the hotel, ensuring a hospitable and inviting experience
- Efficiently and accurately handle the check-in and check-out processes for all guests
- Verify guest payments and collect necessary identification
- Review daily reports to identify and communicate important information to the next shift
- Manage reservations, including making, confirming, and canceling them through various communication channels
- Collaborate closely with other departments to address and fulfill guest needs
- Undertake additional duties as assigned by management
Guest Service Representative
Motel 6
06.1997 - 08.2009
- Greet guests in a friendly manner as they enter the hotel
- Provide all guests with a friendly, accurate, and efficient check-in/check-out process
- Verify and collect guest payments and identification
- Review daily reports to determine any necessary communication for the next shift
- Make, confirm, and cancel reservations using all communication channels
- Coordinate with other departments to meet guest needs
- Fulfill any other duties as assigned by management
Education
High School - General
Glencliff High School
Nashville, TN03.1996
Skills
- Proficiency in delivering exceptional customer service
- Advanced knowledge of Microsoft Office applications
- Strong aptitude for problem-solving and decision-making
- Extensive experience in front desk operations
- Exceptional interpersonal skills
- Expertise in cash handling
- Proficient in various computer applications
- Effective communication and active listening skills
- Exemplary phone etiquette
- Meticulous attention to detail and accuracy
- Superior time management and prioritization abilities
- Demonstrated adaptability and flexibility
- High emotional intelligence and empathy
- Proven capability in conflict resolution and negotiation
- Cultural sensitivity and awareness
- Exceptional teamwork skills
- Strong multitasking capabilities
Timeline
Front Desk Manager
Wingate by Wyndham Greenville Airport
04.2023 - Current
Guest Service Representative
Red Roof Plus
08.2011 - 11.2022
Guest Service Representative
Motel 6
06.1997 - 08.2009
High School - General
Glencliff High School
Similar Profiles
Anand RajuAnand Raju
General Manager at Hestia Hospitality LLC ., DBA Wingate By WyndhamGeneral Manager at Hestia Hospitality LLC ., DBA Wingate By Wyndham
Keenan JenkinsKeenan Jenkins
Hotel Front Desk Agent at Wingate By Wyndham HotelHotel Front Desk Agent at Wingate By Wyndham Hotel
Ashlin FarleyAshlin Farley
Customer Service Receptionist at Wingate by Wyndham HotelCustomer Service Receptionist at Wingate by Wyndham Hotel