April Brown

I am responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solution.

Responsibilities include:

• Identify client needs and recommends solutions when fraud has been identified
• Record data captured during client interactions accurately
• Identify and escalate through appropriate channels for items requiring risk review, exception handling, or further analysis
• Read frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Comply with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

As a Costco Front End Assistant I was responsible for providing excellent customer service by assisting cashiers with loading merchandise onto the conveyor belt, packing items into boxes according to member preferences, retrieving missing items as needed, maintaining a clean checkout area, and ensuring a smooth and efficient checkout experience for Costco members; key duties include greeting customers, answering questions about promotions, and assisting with cart retrieval from the parking lot.

Key responsibilities:

• Customer Service:Greet members, answer questions, and provide information on current promotions.
• Checkout Assistance:Load customer purchases onto the conveyor belt, accurately scan items, and pack merchandise into boxes based on member preferences.
• Item Retrieval:Run to retrieve missing items from the sales floor as requested by cashiers to maintain smooth checkout flow.
• Cleanliness:Maintain a clean and organized checkout area, including wiping spills and removing debris.
• Cart Management:Retrieve shopping carts from the parking lot and assist members with loading their purchases into their vehicles when necessary.
• Closing Procedures:Perform closing tasks such as returning products, stocking register supplies, and cleaning the front end area.

I was tasked with efficiently acting as the face of Costco by greeting members professionally and politely. All the while making them feel welcomed and comfortable, and being friendly with anyone that enters the store.

I was saddled with the responsibility of making sure that purchases were accurately processed by scanning items, boxing them if requested or required, collecting the final payment, and inspecting identification for age-restricted products such as alcohol and tobacco.

I was required to stay educated on the products or items sold at Costco since customers often have queries regarding products or services.

I had to be able to address these questions in an informed way and also provide the correct answer to customers.

To efficiently perform my duties as a Costco front-end assistant, I had to possess certain important skills and qualities.

These include excellent verbal and written communication skills, strong interpersonal skills, and good teamwork skills; strong mathematical skills, excellent time management skills, and good physical strength and stamina.

Also required were good customer service, listening, and organizational skills.

As a vault clerk my duties were to tally receipts from currency, checks, debit cards, credit cards, gift certificates, and all other forms of payment. I would prepare bank deposits and ensure security of funds in vault. Answer phones and provide member service.

Job Duties/Essential Functions Essential Functions: • Provide prompt and courteous member service. Answer office phones, assist callers. Count ending register funds, Key into Vault/SA system. Remove excess or add money to bring tills back to opening fund amount. Key electronic funds transfer totals by register and payment type for stand-alone terminals into Vault/SA system. Count and Verify Marketing Cash Cards. Stock supplies, clean vault room, emptie garbage. Keep boxes of vault records organized. Maintain records for manual checks issued. Maintain log of stamps issued. Process money bleeds: count and keys cash drops into automated Vault/Sales Audit (SA) computer system, key in check drop totals sent to the vault by cashiers. Issue cash register fund increases. Sell change from the safe fund to supervisors. Order change from the bank for the safe fund Verify safe fund at start and end of shift. Prepare bank deposit of checks and cash Keys deposit slips into Vault/Sales Audit system. Forward deposit slips and payment documents to Sales Audit Clerk. Process checks returned unpaid by bank Documents, enter into computer, collect funds, deposits funds collected. • Follow safety and security procedures. Open manual combination or keypad safes. Issues and checks in tills daily. Monitor funds in vault, locking in safes when leaving vault room. Record and monitors entry and exit of personnel in vault. • Pull plastic sleeves containing monies from air tube bullets sent by cashiers or receives sleeves picked up manually by a manager. Sort sleeves by payment type and by register. Ability to operate vehicles, equipment or machinery • Computer, printer, check encoder, phone, fax, copier, alarm pad, panic button, combination safe calculator. Non-Essential Functions: Assist with front end duties and in other departments of the warehouse, as necessary Ability to operate vehicles, equipment or machinery Cash register, hand held/table top scanners, carts, and flatbeds.

• Maintained organized filing system of paper and electronic documents.
• Coordinated communications, taking calls, responding to emails and interfacing with clients.
• Helped set administrative procedures to minimize errors and boost productivity.
• Assisted with answering phones, filing paperwork, entering data to support operations department.
• Processed and sent invoices, adjustments and credit memos to customers.
• Answered customer invoice questions and resolved issues discovered during invoicing and collection process.

• Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
• Sorted incoming shipments and separated packages by size, type and destination within warehouse.
• Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
• Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
• Contributed to operational efficiency by maintaining cleanliness of conveyor and areas surrounding sorting line.
• Operated standard warehouse equipment to load, unload and transfer products, taking extra precaution when moving fragile materials.
• Transported picked products to packing area and verified proper packaging, sealing and labeling.
• Operated pallet jacks, and hand trucks to move products within warehouse and to and from shipping areas.
• Loaded and unloaded powered sorters and conveyors and monitored and cleared jams.
• Unloaded and received shipments into warehouse, verified good condition and proper paperwork and transported to corresponding storage location.

• As a customer service representative at a call center I would take calls from customers and assist them with their needs
• I would build customer relationships by earning their dedication and trust through customer experiences
• I would educate customers and position Verizon Wireless solutions to drive and close sales
• I would help troubleshoot and identify problems with their devices
• I would provide solutions to any issues that they may have had with their bill or orders.

• I would spend most of my time working with customers
• I was able to handle a variety of tasks including providing excellent customer service in all customer interactions
• I helped to resolve customer concerns and would follow procedures in order to minimize errors and reduce fraud
• I had to process account transactions effectively as well as share the benefits the customers may receive when meeting with a

• I was responsible for handling cash and bagging purchased merchandise
• I would greet customers and answer phones
• I would direct sales associates using the PA system
• Other duties included were to clean and maintain the merchandise displayed on the sales floor
• I would also assist with unloading the shipments of merchandise as well as price and restock it on the sales floor.