April Brown
Victor,ID
Summary
Dynamic medical professional with extensive experience in patient care and therapeutic therapy. At Presbyterian Medical Services, I enhanced patient relationships through effective communication and meticulous medical records management. Proficient in HIPAA compliance and skilled in fostering trust, I am dedicated to delivering exceptional care while maintaining a positive and professional environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical & Therapeutic Massage Therapy
Self Employed
07.2006 - Current
- Implemented an interactive approach to instruction, fostering a positive classroom environment conducive to learning and open communication.
- Established clear expectations for behavior and participation in class activities, leading to increased focus during instructional time.
- Utilized various teaching methods to accommodate diverse learning styles, promoting increased comprehension and retention of course material.
- Organized guest lectures from industry professionals, exposing students to current trends and career opportunities within the field of massage therapy.
- Facilitated workshops on self-care strategies for practitioners, emphasizing the importance of maintaining physical wellness as a successful massage therapist.
- Served as a positive role model for aspiring massage therapists by demonstrating professionalism, ethical behavior, and commitment to ongoing learning within the field.
- Developed strong relationships with local employers, facilitating job placement opportunities for program graduates.
- Participated in ongoing professional development activities to maintain knowledge of industry standards and best practices for teaching massage therapy courses.
- Coordinated community outreach events, offering students the opportunity to practice their skills in real-world settings while promoting the program to potential clients and employers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
Medical Assistant
Presbyterian Medical Services
04.2024 - 05.2026
- Sanitized, restocked, and organized exam rooms and medical equipment for optimal functionality.
- Obtained client medical history, medication information, symptoms, and allergies to ensure comprehensive care.
- Directed patients to exam rooms, addressed inquiries, and prepared for physician examinations efficiently.
- Maintained organized medical records through filing, organizing, and scanning documents.
- Built strong patient relationships through effective communication that fostered trust in clinic quality.
- Ensured a safe clinical environment by adhering to infection control guidelines and proper waste disposal.
- Facilitated seamless patient care with precise documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks effectively while minimizing discomfort during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Calibrated and maintained instruments to keep equipment fully operational.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Participated in lab meetings and project presentations.
Education
High School Diploma -
Cuba High School
CubaMA II - Medical Assistant
Presbyterian Medical Services
Cuba, NM04.2025
LMT - Massage Therapy - Medical
Baum Healing Arts
Carson City, NV07.2006
Skills
- Patient care and confidentiality
- HIPAA compliance
- Patient demographics
- Workflow coordination
- Patient scheduling
- Appointment scheduling
- Medical office management
- Referral coordination
- Inventory stocking
- Interpersonal relationship building
- Multi-line phone systems
- Medical records management
- Proficiency in medical management systems
- File maintenance
- Data entry efficiency
- Interdepartmental collaboration
- Professionalism and discretion
- Correspondence management
- Medical coding
- Document management
- Charting and clinical documentation
- 10-key proficiency
- Inter-office communication
- Insurance claims handling
- Lab specimen handling
- Medical terminology proficiency
- Phone and email etiquette
- HIPAA regulations
- Positive attitude
- Attention to detail
- Problem-solving
- Computer skills
- Patient charting
- Specimen collection
- ICD-10 coding
- OSHA compliance
- EMR software
- Reception management
- Payment collection and processing
- Patient referrals
- Medical records maintenance
- Physician assistance
- Biohazard waste disposal
- Flexible schedule
Certification
First Aid CPR AED
Timeline
Medical Assistant
Presbyterian Medical Services
04.2024 - 05.2026
Medical & Therapeutic Massage Therapy
Self Employed
07.2006 - Current
High School Diploma -
Cuba High School
MA II - Medical Assistant
Presbyterian Medical Services
LMT - Massage Therapy - Medical
Baum Healing Arts
Similar Profiles
Joseph CruzJoseph Cruz
Mover at Self EmployedMover at Self Employed
Damian RasmussenDamian Rasmussen
Skilled Gardner at Self EmployedSkilled Gardner at Self Employed
Vinny WoodVinny Wood
Barber at self employedBarber at self employed
Maureen Cowan-MageeMaureen Cowan-Magee
Graphic Designer/Illustrator at Self EmployedGraphic Designer/Illustrator at Self Employed
Mike WitheriteMike Witherite
Chief Operating Officer at Teton Science SchoolsChief Operating Officer at Teton Science Schools