April Brown
Slovan,USA
Summary
Experienced parts department manager adept at improving operational efficiency and customer service. Proven success in training staff, streamlining processes, and ensuring timely product delivery. Committed to fostering a knowledgeable team that drives organizational SUCCESS.
Overview
24
24
years of professional experience
Work History
CLINICAL EXTERNSHIP-PHLEBOTOMIST
Washington Hospital
Washington, Pennsylvania
07.2017 - Current
- Collected blood samples using venipuncture and capillary techniques while ensuring safety.
- Gathered and labeled specimens promptly to ensure proper handling and timely transport to lab.
- Identified patients and documented information in electronic medical records system to ensure accurate patient data management.
- Adhered to HIPAA guidelines to protect patient privacy throughout processes.
- Applied knowledge of anticoagulants and color-coded tubes to enhance effectiveness of sample collection.
- Executed stat and scheduled tests in compliance with laboratory protocols.
- Maintained a clean, organized work environment to promote efficiency and safety.
PARTS DEPARTMENT MANAGER
Hormann High Performance Doors
Burgettstown, Pennsylvania
01.2018 - 04.2026
- Managed operations within parts department; streamlining pricing strategies and elevating customer service standards.
- Oversaw order processing and fulfillment for customer requests, achieving timely delivery and enhancing customer satisfaction.
- Provided technical advice on appropriate replacement parts to enhance customer satisfaction.
- Trained new employees on computer systems for order entry and quoting processes.
- Delegated tasks to staff while establishing priorities and performance goals.
- Facilitated communication between sales teams and warehouse staff to streamline processes.
- Collaborated with technical support to coordinate proper parts for door modifications.
- Identified training needs to develop employee skills, fostering a knowledgeable team for improved performance.
SCALE MASTER
Metalico Pittsburgh
Colliers, WV
06.2008 - 02.2017
- Tracked all commodities upon facility entry to maintain operational integrity.
- Check the information on the drive's paperwork to the information printed on the weight slip to ensure accuracy.
- Perform operating sequences to receive and exit vehicles through incoming and outgoing scales.
- Safely operated fork lift, can baler and down stroke baler.
- Communicated with customers and vendors to exchange information regarding products, materials and services.
- Created shippers for deliveries to other companies.
- Use computer applications and other automated systems such as spreadsheets, word documents, calendar, e-mail and database software (Shared Logic) to perform work assignments.
- Balanced daily receipts to ensure accurate record keeping.
- Balanced daily ATM reconciliation to ensure accurate record keeping.
- Ensured accurate documentation of rail car movements at POHC-Rail Road.
- Oversaw petty cash handling to maintain accurate financial records.
DIRECT SUPPORT PROFESSIONAL CAREGIVER
Citizen Care
Oakdale, Pennsylvania
01.2005 - 01.2008
- Provided personal care assistance with bathing, dressing, grooming, and toileting.
- Assisted clients with daily living activities and personal care needs.
- Administered medications according to physician or nurse practitioner guidelines.
- Monitored client health and reported significant changes promptly.
- Maintained clean and safe environments to promote client well-being.
- Coordinated transportation for clients to enhance access to appointments and social outings.
- Utilized power lifts and wheelchairs safely and effectively.
- Assisted with meal planning to meet individual nutritional needs.
SALE ASSOCIATE
Davidson/Cosmo Prof
McKees Rocks, USA
06.2003 - 12.2005
- Responded to incoming calls from customers.
- Maintained safe, clean store environment to enhance customer experience.
- Restocked shelves with merchandise to ensure availability.
- Managed store operations alone during weekend shifts.
- Pulled large call in orders.
- Completed bank deposits to maintain financial accuracy.
CLEANER
One Source/Bayer Corporation
Pittsburgh, PA
01.2003 - 05.2003
- Performed cleaning duties in executive offices, conference rooms, and labs.
- Maintained cleanliness of offices, conference rooms, and lobbies by sweeping floors.
- Maintained cleanliness of bathrooms by thorough cleaning.
- Mopped bathrooms and kitchen area.
- Dusting desk, computer and cubicles.
Education
Phlebotomy Certificate -
Western Area Career & Technology Center
Houston, PA06-2017
Associate In Science - Accounting
Pittsburgh Technical Institute
Oakdale, PA01-2005
High school Diploma -
Burgettstown Jr/Sr Highschool
Burgettstown, PA01-2003
Skills
- Parts management
- Operations management
- Sales strategy
- SAP proficiency
- Client relationship
- Dynamic adaptability
- Problem resolution
- Order processing skills
- Team collaboration
- Order fulfillment
- Process optimization
- Detail focused
- Multitasking capacity
- Communication skills
- Forklift operation skills
- Data analysis
- Accounting and auditing
- Cash handling proficiency
- Blood collection safety
- Accounts payable and receivable
Accomplishments
Good Name Award
Timeline
PARTS DEPARTMENT MANAGER
Hormann High Performance Doors
01.2018 - 04.2026
CLINICAL EXTERNSHIP-PHLEBOTOMIST
Washington Hospital
07.2017 - Current
SCALE MASTER
Metalico Pittsburgh
06.2008 - 02.2017
DIRECT SUPPORT PROFESSIONAL CAREGIVER
Citizen Care
01.2005 - 01.2008
SALE ASSOCIATE
Davidson/Cosmo Prof
06.2003 - 12.2005
CLEANER
One Source/Bayer Corporation
01.2003 - 05.2003
Phlebotomy Certificate -
Western Area Career & Technology Center
Associate In Science - Accounting
Pittsburgh Technical Institute
High school Diploma -
Burgettstown Jr/Sr Highschool