April Bruce
Brandenburg,KY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Referral Specialist
Brandenburg Family Medicine
08.2022 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Verified insurance benefits and eligibility for procedures before referring clients.
Server
Brandenburg Moose Lodge
07.2021 - 07.2022
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assembly Line Production Worker
GE Appliances
10.2020 - 07.2021
- Operated finishing tool to prepare products for inspections and packaging.
- Completed durable assemblies and subassemblies with hand and power tools.
- Monitored production to determine adherence to schedule and minimize delays.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
Education
High School Diploma -
Meade County High School
Brandenburg, KYSkills
- Patient Health Information Access
- Appointment Scheduling
- Multi-line phone proficiency
- Scheduling Tests and Procedures
- Insurance Authorizations
- Patient Referral
- Adaptable and Flexible
- Accurate Documentation
- Multi-line telephone operation
- Patient confidentiality
- HIPAA Compliance
- Customer Service
- Clerical Support
Timeline
Referral Specialist
Brandenburg Family Medicine
08.2022 - Current
Server
Brandenburg Moose Lodge
07.2021 - 07.2022
Assembly Line Production Worker
GE Appliances
10.2020 - 07.2021
High School Diploma -
Meade County High School
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