April Bruno
Brook Park,OH
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
25
25
years of professional experience
Work History
Patient Service Representative
MetroHealth Medical Center
10.1999 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Order office supplies
- Provides exceptional customer service to patients, answering questions and addressing concerns.
- Uses Epic to schedule appointments.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balance daily bank deposits
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
Education
High School Diploma -
St. Joseph Academy
Cleveland, OH06-1991
Skills
- Problem-solving
- Team collaboration
- Office admininistration
Timeline
Patient Service Representative
MetroHealth Medical Center
10.1999 - Current
High School Diploma -
St. Joseph Academy