April Bryant
Shreveport,LA
Summary
Accomplished Assistant Manager at Walmart, adept in fostering customer satisfaction and team collaboration. Leveraged exceptional communication and financial transaction skills to enhance operational efficiency and employee development. Achieved notable improvements in customer service and store performance, demonstrating a strong ability to prioritize work and build relationships.
Overview
19
19
years of professional experience
Work History
Guest Advocate
Target
09.2024 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
Assistant Manager
Walmart
09.2019 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintain cash office
Banker
Sam's Town Casino
05.2007 - 09.2012
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all casino regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction
- Balanced cashiers drawers and replenish bysells.
- Provided advice on different casino products and financial options.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and casino assets.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Performed account maintenance by opening lines of credit and changing customer addresses.
- Counted, verified and handled bank deposits and armored car transactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Cage Cashier
Sam Town Casino
05.2005 - 09.2010
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Processed various cash transactions and answered gaming customer questions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Conducted regular audits on cage balances, verifying accuracy and identifying any discrepancies promptly for resolution.
- Moved currency, coins and chips following exact security protocols.
- Performed check cashing for customers based on company policies.
- Checked customer identification and verified signatures for large transactions.
- Helped patrons access funds by cashing checkers and processing credit card advances.
- Sold chips, tokens or tickets to patrons based on individual needs.
Education
Accounting -
Degree not received
High School Diploma -
05.1998
Skills
- Exceptional communication
- Strong empathy
- Guest Relations
- Customer Service
- Detail Oriented
- Computer Skills
- Flexible Schedule
- Payment Processing
- Documentation And Reporting
- Money handling abilities
- Sales Transactions
- Understanding Customer Needs
- Work Prioritization
- Key holder experience
Timeline
Guest Advocate - Target
09.2024 - Current
Assistant Manager - Walmart
09.2019 - 06.2024
Banker - Sam's Town Casino
05.2007 - 09.2012
Cage Cashier - Sam Town Casino
05.2005 - 09.2010
Southern University Shreveport - Accounting ,
NORTHWOOD HIGH SCHOOL - High School Diploma ,