Helping pets find homes
April Bryant
Customer Service Representative
Stone Mountain,GA
Summary
Dedicated Customer Service Professional with over 1year of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Great listener and speaker, with a strong desire to solve complex issues. Consistent in reaching metrics set by industry.
Resourceful Customer Care Service Representative known for productivity and efficient task completion. Skilled in complaint resolution, customer relationship management, and communication technology. Excel in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to maintaining professional demeanor in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Customer Care Service Representative
Marshalls
Alpharetta, GA
06.2022 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales target and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Building Custodian
Corporate Temps
Tucker, GA
11.2019 - 10.2021
- Maintain cleanliness of facilities such as, dusting, moping, and using buffer machines.
- Improved overall appearance of the building with thorough dusting, moping, painting, buffering, and moving furniture.
- Safeguarded building assets by following security procedures during opening/closing routines or while performing duties.
- Contributed to a healthier environment with proper disposal of waste material according to regulations.
- Assisted in reducing maintenance costs by reporting any damages or potential hazards to management for prompt attention.
- Supported facility operations through regular inspection, maintenance, and upkeep of equipment used in daily tasks.
Housekeeper Supervisor
Veteran of Foreign War
Lawrenceville, GA
03.2020 - 09.2021
- Maintained clean and comfortable environments by utilizing scrubber machines, moping, sweeping, empty trash receptacles, dusting, setting up rooms and tables.
- Reported maintenance needs or damage to facility such as broken pipes, broken windows, and landscaping issues.
- Collaborated with other custodial staff members for large-scale projects or coverage during absences, fostering a team-oriented atmosphere.
- Maintained an organized custodial workspace, enabling efficient access to necessary tools and supplies while minimizing clutter.
- Ensured facility is locked and alarms are set properly.
Education
High School Equivalency Diploma - general High School Curriculum
Gwinnett Technical College
Lawrenceville, GASkills
- Customer Service
- Problem-Solving
- Monitor Project Progress
- Set Deadlines
- Time Management
- Attention to Detail
- Prioritizing
- Responsible
- Dependable
- Customer Service Focused
- Strong at Negotiations
- Follow-up
- Data entry
- Payment processing
- Issue follow up
- Call center experience
- Phone etiquette
- Appointment scheduling
- Upselling techniques
- Issue escalation
- Email communication
- Empathy and patience
- Multitasking and organization
- Facility maintenance
- Workplace safety
- Rapport building
- Translation and interpretation services
- Brand advocacy
- Process improvement
- Route management
- Key holder experience
- Market awareness
- Cross-functional collaboration
- Stress tolerance
- Cataloging
- CRM software
- Senior leadership support
- Database research
- Contract negotiation expertise
- Billing coordination
- Project management
- Decision trees
Additional Information
Confident working in a fast-paced environment., Thrives in a diverse workplace., Ability to focus on current workload while anticipating future tasks., Focused leader by example., Exceptional listener especially in high-stress situations.
Occupational Licenses Certificates Training
None Specified
References
- Sandy Vereka, Custodian, V.F.W, 368 Grayson Hwy, Lawrenceville, GA, 30046, post5255@vfw.com, 678-464-0443
- Irene Woodson, 1665 Spring Glen Dr, Lilburn, GA, 30047, IreneG@gmail.com, 770-880-4036
- Leah Dodson, 368 Grayson Hwy, Lawrenceville, GA, 30046, LLeah@aol.com, 678-717-9072
Activities
Completed and passed monthly skills assessment test
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Accomplishments
- Supervised team of 8 staff members.
- Achieved credit card sales by completing opening new accounts with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Care Service Representative
Marshalls
06.2022 - 05.2025
Housekeeper Supervisor
Veteran of Foreign War
03.2020 - 09.2021
Building Custodian
Corporate Temps
11.2019 - 10.2021
High School Equivalency Diploma - general High School Curriculum
Gwinnett Technical College
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