Summary
Overview
Work History
Education
Skills
Additional Information
References
Occupational Licenses Certificates Training
Personal Information
Activities
Supporter of helping shelter animals find homes
Timeline
Generic

April Bryant

Stone Mountain,GA

Summary

Dedicated Customer Service Professional with over 1year of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Great listener and speaker, with a strong desire to solve complex issues. Consistent in reaching metrics set by industry.

Resourceful Customer Care Service Representative known for productivity and efficient task completion. Skilled in complaint resolution, customer relationship management, and communication technology. Excel in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to maintaining professional demeanor in high-pressure situations.

Overview

5
5
years of professional experience

Work History

Building Custodian

Fulton County Schools
11.2021 - 06.2023

Ensure building cleanliness and aesthetic appeal. Use buffer, scrubber, and other floor machines. Set up rooms for meetings and relocate furniture. Replenish office supplies, paper products and soap. Inspect building for leaks, broken fixtures, broken lights and other hazards. Greet visitors and secure all entrances.

Building Custodian

Corporate Temps
11.2019 - 10.2021
  • Maintain cleanliness of facilities such as, dusting, moping, and using buffer machines.
  • Improved overall appearance of the building with thorough dusting, moping, painting, buffering, and moving furniture.
  • Safeguarded building assets by following security procedures during opening/closing routines or while performing duties.
  • Contributed to a healthier environment with proper disposal of waste material according to regulations.
  • Assisted in reducing maintenance costs by reporting any damages or potential hazards to management for prompt attention.
  • Supported facility operations through regular inspection, maintenance, and upkeep of equipment used in daily tasks.

Housekeeper Supervisor

Veteran of Foreign War
03.2020 - 09.2021
  • Maintained clean and comfortable environments by utilizing scrubber machines, moping, sweeping, empty trash receptacles, dusting, setting up rooms and tables.
  • Reported maintenance needs or damage to facility such as broken pipes, broken windows, and landscaping issues.
  • Collaborated with other custodial staff members for large-scale projects or coverage during absences, fostering a team-oriented atmosphere.
  • Maintained an organized custodial workspace, enabling efficient access to necessary tools and supplies while minimizing clutter.
  • Ensured facility is locked and alarms are set properly.

Customer Care Service Representative

Marshalls
03.2018 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds, and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales target and maintain a clean, well-stocked store environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

High School Equivalency Diploma - general High School Curriculum

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Time Management
  • Attention to Detail
  • Prioritizing
  • Data entry
  • Call center experience
  • Strong work ethic
  • Teamwork
  • Multitasking Abilities
  • Excellent communication
  • Reliability
  • Organizational skills

Additional Information

Confident working in a fast-paced environment., Thrives in a diverse workplace., Ability to focus on current workload while anticipating future tasks., Focused leader by example., Exceptional listener especially in high-stress situations.

References

  • Sandy Vereka, Custodian, V.F.W, 368 Grayson Hwy, Lawrenceville, GA, 30046, post5255@vfw.com, 678-464-0443
  • Irene Woodson, 1665 Spring Glen Dr, Lilburn, GA, 30047, IreneG@gmail.com, 770-880-4036
  • Leah Dodson, 368 Grayson Hwy, Lawrenceville, GA, 30046, LLeah@aol.com, 678-717-9072

Occupational Licenses Certificates Training

None Specified

Personal Information

Activities

Completed and passed monthly skills assessment test

Supporter of helping shelter animals find homes

Frequent volunteer at Animal Shelters

Timeline

Building Custodian

Fulton County Schools
11.2021 - 06.2023

Housekeeper Supervisor

Veteran of Foreign War
03.2020 - 09.2021

Building Custodian

Corporate Temps
11.2019 - 10.2021

Customer Care Service Representative

Marshalls
03.2018 - 04.2020

High School Equivalency Diploma - general High School Curriculum

Gwinnett Technical College
April Bryant