April Buckelew
Tahoka,TX
Summary
Organized, detail oriented & self motivated. Proficient & energetic with excellent written and verbal communication skills. Friendly, dependable and a positive attitude.
Overview
17
17
years of professional experience
Work History
Medical Office Coordinator
Lynn County Hospital District
04.2023 - Current
- Facilitated timely billing processes to ensure accurate and prompt reimbursement from insurance providers.
- Implement clerical duties & administrative processes
- Increased office efficiency with effective management of medical records and documentation.
- Improved medical team collaboration by coordinating schedules, meetings, and conferences.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
Administrative Assistant/Patient Financial Coordinator
High Plains Periodontics And Implant Dentistry
05.2018 - 04.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Overview of schedules and fees daily to insure office runs smoothly.
- Coordinate all treatment plans with financial options
- File, receive and monitor all insurance claims
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Increased efficiency in the billing department through regular audits, identifying errors, and providing training to staff members as needed.
- Continuously improved professional knowledge through participation in industry conferences, workshops, and webinars related to healthcare finance.
Patient Coordinator
Robinson & Hamblen Dentistry
04.2007 - 08.2017
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
Education
High School Diploma -
Plainview High School
Plainview, TXSkills
- Microsoft Office 365
- Word Documents
- Email Platforms
- Calender Management
- Database Management
- Fast Typing Speed
- Knowledge of video conference software
- Book keeping
Timeline
Medical Office Coordinator
Lynn County Hospital District
04.2023 - Current
Administrative Assistant/Patient Financial Coordinator
High Plains Periodontics And Implant Dentistry
05.2018 - 04.2023
Patient Coordinator
Robinson & Hamblen Dentistry
04.2007 - 08.2017
High School Diploma -
Plainview High School
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