April Buitron
Grand Rapids
Summary
Dynamic professional with a strong background in customer service and environmental safety, honed at St. Mary's Ascension Hospital. Proven ability to enhance team efficiency and guest satisfaction through effective communication and problem resolution. Recognized for implementing improved cleaning processes, resulting in faster room turnover and a commitment to quality assurance.
Overview
22
22
years of professional experience
Work History
Subway Artist
SUBWAY®Restaurants
01.2022 - 02.2025
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Housekeeper
Springhill Suites By Marriott
09.2009 - 08.2014
- Oversaw daily cleaning operations to ensure high standards of hygiene and guest satisfaction.
- Trained new staff on cleaning protocols and safety procedures, enhancing team efficiency.
- Developed and implemented improved cleaning processes, resulting in reduced turnaround times for room preparation.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
Environmental Technician
St. Mary's Ascension Hospital
08.2003 - 04.2006
- Implemented waste management protocols, ensuring proper disposal of hazardous materials.
- Ensured safe storage of chemicals through careful organization, labeling, and containment practices within designated areas.
- Participated in regular safety meetings to promote a culture of environmental stewardship and workplace safety within the organization.
- Worked with site to maintain compliance with applicable environment regulations.
- Created clear policies and procedures that aligned with OSHA standards, resulting in a more consistent approach to EHS management across the company.
Education
Certification of Child Care -
Saginaw Career Opportunity Center
Saginaw, MIHigh School Diploma -
Arthur Hill High School
Saginaw, MI05-1987
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Assertiveness
- Written and oral communication
- Empathy display
- Quality assurance
- Documentation and reporting
Timeline
Subway Artist
SUBWAY®Restaurants
01.2022 - 02.2025
Housekeeper
Springhill Suites By Marriott
09.2009 - 08.2014
Environmental Technician
St. Mary's Ascension Hospital
08.2003 - 04.2006
Certification of Child Care -
Saginaw Career Opportunity Center
High School Diploma -
Arthur Hill High School