Ben More
Bay City,TX
Summary
Dynamic leader with proven expertise in workforce management and customer service, honed at Circle K and other leading retailers. Excelled in enhancing customer satisfaction through innovative service strategies, achieving a significant increase in loyalty. Skilled in Microsoft Office Suite and problem-solving, adept at driving team performance and efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Circle K
08.2022 - 09.2024
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Manager
7-eleven
12.2020 - 08.2022
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Manager
Leifs Place
03.2017 - 01.2020
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Lamar High School
Rosenberg, TX01-2013
Skills
- Stock management
- Workforce management
- Stock rotations
- Loss prevention
- Marketing and promotions
- POS systems
- Issue resolution
- Microsoft Office Suite
- Customer service
- Systems and software expertise
- Customer service management
- Quickbooks
- Problem-solving
- Records maintenance
- Customer service and engagement
- Attention to detail
- Work Planning and Prioritization
Timeline
Assistant Store Manager
Circle K
08.2022 - 09.2024
Assistant Store Manager
7-eleven
12.2020 - 08.2022
Manager
Leifs Place
03.2017 - 01.2020
High School Diploma -
Lamar High School
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