April Burns
Golden Valley,AZ
Summary
Driven Civil Engineering Project Manager with a proven track record at Penny Engineering, adept in leading multidisciplinary teams to deliver high-quality projects on time and within budget. Excels in streamlining processes and implementing innovative solutions, demonstrating exceptional leadership and communication skills. Mastery in POS system operations and customer service excellence ensures enhanced client satisfaction and operational efficiency. Punctual and honest with solid background in very busy environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
33
33
years of professional experience
Work History
Cashier
Shell/Pilot
12.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Driver Specialist
Well Travel
01.2014 - 03.2018
Office Assistant
Liberty Driving And Traffic School
01.2006 - 02.2014
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Civil Engineering Project Manager
Penny Engineering
08.1991 - 03.2005
- Mentored junior engineers, providing guidance in technical expertise and professional development opportunities.
- Collaborated with multidisciplinary teams for successful project outcomes, utilizing strong communication and leadership skills.
- Streamlined communication among team members by establishing effective channels for timely information sharing.
- Delivered high-quality projects on time and within budget, managing resources effectively to meet client expectations.
- Improved project efficiency by implementing innovative civil engineering solutions and streamlining processes.
- Ensured compliance with local, state, and federal regulations through diligent monitoring of construction activities and documentation practices.
- Managed contracts with vendors and subcontractors, negotiating favorable terms and maintaining strong working relationships.
- Oversaw design and construction of process lined ponds, tailing ponds, railroads, underground utilities and site drainage structures.
- Enhanced client satisfaction by providing regular progress updates and addressing concerns promptly throughout the project lifecycle.
- Monitored execution of contract work for compliance with design plans and specifications.
- Collaborated with civil technicians to gather project equipment and update maps, drawings, and blueprints.
- Conferred with engineering staff and other personnel to identify and resolve problems with design or implementation.
- Analyzed existing structures to create plans for modifications and improvements.
- Presented project information and status updates to customers and fielded concerns.
- Prepared, checked, and coordinated documentation to support component design and application.
Education
High School Diploma -
Mt Miguel
Spring Valley, CA06.1988
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash Register Operation
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Cash Management
- Basic Math Competence
- Cash register systems
- Cash handling expertise
- Payment Processing
- Product restocking
- Product Knowledge
- Refunds and exchanges
- Merchandise Restocking
- POS system operations
- Cash Drawer Balancing
- Payment Collection
- POS Systems
- Refund handling
- Guest inquiries
- ID Verification
- Currency counting
- Drawer balancing
- Returns processing
- Point of sale operation
- Point-of-sale system operation
- Decision Making Aptitude
- Inventory Control
- Point of Sale proficiency
- Fraud Prevention Awareness
- Identification checks
- Loyalty Program Promotion
- Liquor Law Compliance
- Spirit, wine, and beer expertise
- Honest and Dependable
- Professionalism
- Reliable and Responsible
- Adaptable and Flexible
- Cooperative Attitude
- Creative Thinking
Timeline
Cashier
Shell/Pilot
12.2020 - Current
Driver Specialist
Well Travel
01.2014 - 03.2018
Office Assistant
Liberty Driving And Traffic School
01.2006 - 02.2014
Civil Engineering Project Manager
Penny Engineering
08.1991 - 03.2005
High School Diploma -
Mt Miguel