APRIL BURROUGHS
New York,NY
Summary
Highly skilled Assistant with a proven track record in providing exceptional administrative support to executives. Proficient in handling intricate schedules, orchestrating high-level meetings, and building positive relationships to ensure smooth operations and contribute to organizational success.
Overview
15
15
years of professional experience
Work History
Executive Assistant to Chief Revenue Officer
RAKUTEN
05.2024 - Current
- Act as a liaison between the CRO and general staff, facilitating communication and coordinating logistics for internal and external meetings
- Perform daily administrative tasks, including processing expense reports and organizing complex travel arrangements, itineraries, and agendas
- Prepare documents and meeting materials and conduct research as required
- Support the team in meeting deadlines and providing critical information to aid executives in decision making
- Assist with projects as needed.
- Answered high volume of phone calls and email inquiries
Senior Executive Assistant to Head of Enterprise Technology & Cyber Risk
CITIGROUP
05.2022 - 05.2024
- Managed calendars for multiple Executives ensuring the calendar is up to date and coordinate meetings and call across multiple time zones
- Optimized executive’s time by routing correspondence, drafting letters and documents, collecting and analyzing information and initiating communications
- Communicated with internal team members and external partners on behalf of the Executives
- Liaised with Human Resources to schedule interviews and onboard new hires and consultants
- Ensured managers preparedness for meetings (prepare meeting materials, assist with PowerPoint presentations and spreadsheets as needed)
- Tracked job requisitions and interview schedules; assist with staff onboarding and offboarding which includes requesting equipment and system access
- Arranged and coordinated domestic and international travel, including preparing travel schedules and agendas
- Processed T&E expense claims for team members
- Ensured all policies are followed and items are processed within company guidelines
- Assisted with ad-hoc reports and special projects as needed.
Executive Assistant to 3 Managing Directors, Commercial Banking
HSBC
01.2015 - 05.2022
- Provided administrative support to three Managing Directors including managing travel logistics and accommodations
- Liaised with Human Resources to schedule interviews and onboard new hires and consultants
- Communicated with new hires prior to start date and provided work schedules, ID badges, and screenings
- Assisted with new hires ensuring system access, training courses, and scheduled introductory meetings with colleagues
- Collaborated with internal departments to coordinate moves, IT issues, catering, and room reservations
- Coordinated events, manage guest lists, select venues, catering, corporate giveaways, and onsite audio/visual support
- Scheduled conferences, appointments, and meetings, and arranged business itineraries
- Researched and summarized report data for meetings
- Processed Charitable, PRE and POST GETS requests and checked requests in compliance with company policies
- Global contact to coordinate approval for ISB and RM corporate visitors and redirected for product partner visitors
- Executive Legal Assistant (January 2015 - March 2018): Provided administrative support unique to the General Counsel function, including researching correspondence, legal opinions, court decisions, and related confidential documents
- Provided paralegal and administrative support to the Senior Legal Counsel of Employment
- Assisted with relieving the Co-Head of Internal Investigations and Financial Crime with administrative duties
- Reviewed and processed budget and expense account records and vendor invoices, including fees/costs of outside counsel
- Processed check requests and wire payments for plaintiffs and counsel
- Drafted Non-disclosure agreements, Employment offers, and Severance and Termination agreements
- Assisted outside counsel on litigation to which the company is a party
- Ensured efficient procedures and records management and made recommendations for improvements.
Executive Assistant to Global Head of Regulatory Affairs
MORGAN STANLEY
11.2013 - 12.2014
- Provided calendar management for the Global Head of Regulatory Affairs and her direct reports
- Coordinated domestic and international travel using the Corporate Services Travel Online tool and AMEX travel
- Arranged meetings and conference calls, distributed meeting materials
- Liaised with corporate security to ensure external visitors had access to building and meeting locations
- Created, managed, and edited cost center budgets using MER
- Processed travel and expense reports for team using Concur and processed invoices using Smaartweb
- Coordinated with the office manager and HR to onboard new hires, interns, and consultants.
Executive Assistant to Global Head of Legal & Compliance
JPMORGAN CHASE
12.2009 - 05.2013
- Provided administrative support and coordinated schedules for the Global Head of Legal & Compliance and direct reports
- Arranged all aspects of international and domestic travel itineraries: flights, car service, and out of town meetings
- Reconciled business receipts/expenses for the group
- Reviewed, processed, and routed department invoices and approvals
- Coordinated and scheduled internal and external meetings and compiled and prepared presentation materials
- Assisted with staffing coordination requirements (job postings, interview scheduling, applicant tracking, approval process)
- Ensured physical setup was complete for new employees including phones, workspace, and computers
- Assisted with the creation/modification of documents, presentations, and spreadsheets
- Liaised with Managers, staff members, and Federal and OCC Regulators in scheduling meetings; confidentially prepared and distributed materials to the Federal and OCC Regulators for review
- Participated in Legal & Compliance training courses
- Compiled data for Compliance tests for the Securities Lending Business for business transactions compliance
- Scanned documents into the database for departmental use using Livelink and SharePoint.
Education
Bachelor’s Degree - Health Care Administration
UNIVERSITY OF ARIZONA GLOBAL
Skills
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Power BI
- Asana
- Visio
- Concur
- Serengeti Legal Tracker
- Livelink
- SharePoint
- Ariba
- TEAMS
- Slack
Timeline
Executive Assistant to Chief Revenue Officer
RAKUTEN
05.2024 - Current
Senior Executive Assistant to Head of Enterprise Technology & Cyber Risk
CITIGROUP
05.2022 - 05.2024
Executive Assistant to 3 Managing Directors, Commercial Banking
HSBC
01.2015 - 05.2022
Executive Assistant to Global Head of Regulatory Affairs
MORGAN STANLEY
11.2013 - 12.2014
Executive Assistant to Global Head of Legal & Compliance
JPMORGAN CHASE
12.2009 - 05.2013
Bachelor’s Degree - Health Care Administration
UNIVERSITY OF ARIZONA GLOBAL
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