APRIL BURTON
Miramar Beach,FL
Summary
Detail-oriented Dispatch Coordinator skilled in effective communication with vendors, conflict resolution, and maintenance record keeping. Committed to enhancing operational efficiency and fostering productive relationships across teams.
Overview
4
4
years of professional experience
Work History
Dispatch Coordinator
Sandestin Golf and Beach Resort
Miramar, Florida
09.2025 - Current
- Communicated with vendors to arrange for service and parts delivery.
- Documented service requests and tracked completion status regularly.
- Collaborated with departments to schedule downtime for repairs efficiently.
- Reviewed job orders regularly to ensure tasks were completed according to established standards.
- Maintained detailed records of maintenance activities, ensuring accuracy and completeness.
- Coordinated with external vendors for repair services when necessary.
- Responded promptly to emergency repair requests from staff members.
- Developed healthy, productive relationships with team members to create constructive working environment.
- Resolved conflicts between different parties involved in maintenance operations.
- Collaborated with other departments to ensure that their maintenance requirements were met in a timely manner.
- Participated in team meetings focused on developing innovative approaches towards problem solving within the organization.
- Promptly responded to plumbing repair needs to avoid water-damaged property.
- Monitored and maintained HVAC systems performing preventive services and routine tasks like replacing filters.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained and monitored employees to teach daily tasks and improve performance.
Housekeeper
First Service Residental
Miramar, Florida
02.2025 - Current
- Cleaned and maintained common areas in residential properties.
- Organized supplies and managed inventory for cleaning tasks.
- Followed safety protocols while using cleaning equipment and chemicals.
- Responded promptly to resident requests for additional cleaning services.
- Collaborated with team members to ensure efficient work processes.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Reported any maintenance issues or damage to supervisors immediately.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Store Manager
Path of Grace
Panama City, Florida
08.2021 - Current
- Trained and mentored staff to enhance their skills and service quality.
- Conducted regular staff meetings to communicate goals, expectations, and feedback.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Performed regular price checks to ensure competitive pricing.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Foley High School
Foley, AL06-1994
Skills
- Communication with vendors
- Service request documentation
- Conflict resolution
- Maintenance record keeping
- HVAC system monitoring
- Customer relationship management
- Prioritizing calls
- Call center software
- Written communication
- Effective communications
- Data entry
- Verbal communication
- Relay work orders
- Work order preparations
References
References available upon request.
Timeline
Dispatch Coordinator
Sandestin Golf and Beach Resort
09.2025 - Current
Housekeeper
First Service Residental
02.2025 - Current
Store Manager
Path of Grace
08.2021 - Current
High School Diploma -
Foley High School