Microsoft 365
Hi, I’m
April Buss
Graettinger,IA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
years of professional experience
Work History
Harris-Lake Park Community School District
Secondary Business Teacher/Head Varsity Volleyball Coach
05.2022 - Current
Job overview
- Increased student comprehension by incorporating real-world examples and case studies into lesson plans.
- Developed customized curricula for diverse learning needs, resulting in improved student performance and engagement.
- Enhanced students'' research skills with guided instruction on proper citation techniques and source evaluation methods.
- Prepared students for future careers by emphasizing practical applications of business topics such as marketing, finance, and management strategies.
Graettinger-Terril Community School District
4th Grade Associate/Substitute Teacher, K-5
09.2021 - 05.2022
Job overview
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Contributed to extracurricular programs by coaching sports teams or supervising clubs, enriching students'' overall educational experience.
Emmetsburg Community School District
At-Risk and Alternative School Supervisor/Basketball Coach
08.2020 - 05.2021
Job overview
- Increased student satisfaction by addressing concerns and resolving conflicts in a timely manner.
- Streamlined communication between teachers, parents, and administration through regular meetings and updates.
- Promoted a safe learning environment by enforcing school policies and addressing disciplinary issues effectively.
- Enhanced player performance by implementing strategic training sessions and skill development drills.
- Boosted team spirit and motivation through effective communication and positive reinforcement techniques.
- Developed individualized coaching plans for players to address specific strengths and areas of improvement.
- Collaborated with other coaches, sharing best practices and ensuring program consistency across all age groups.
Energy Panel Structures
Inside Sales/Estimator/Project Manager
09.2014 - 05.2020
Job overview
- Increased customer satisfaction by promptly addressing inquiries and providing accurate sales estimates.
- Developed strong relationships with clients through consistent communication and follow-up, leading to repeat business.
- Improved the efficiency of the estimation process by implementing a streamlined system for tracking and organization.
- Collaborated with team members to ensure seamless coordination of projects, resulting in timely completion.
- Enhanced accuracy of sales quotes by conducting thorough research on vendor pricing and product availability.
- Contributed to company revenue growth by consistently meeting and exceeding individual sales goals.
South Dakota Army National Guard
Supply Sergeant
03.2006 - 05.2018
Job overview
- Streamlined inventory management by implementing an efficient tracking system, reducing lost or misplaced items.
- Enhanced supply chain efficiency for faster procurement and delivery of essential supplies, maintaining operational readiness.
- Managed and supervised a team of junior personnel, ensuring proper distribution and accountability for all company assets.
- Maintained accurate records of equipment status and maintenance history, ensuring timely repairs and replacements as needed.
- Conducted regular audits to ensure compliance with established policies and procedures, identifying areas for improvement in supply management processes.
Bierschbach Equipment & supply
Receptionist
03.2008 - 04.2014
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Colorado Technical University, Sioux Falls, SD
Associate of Science from Business Administration Management
06.2011
Skills
- Business law
- Operations Management
- Accounting Fundamentals
- Online Teaching
- Multitasking
- Task Prioritization
- Instructional Techniques
- Attention to Detail
- Adaptability
- Problem-Solving
- Marketing Principles
- Continuous Improvement
Availability
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Available
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany Culture401k matchCareer advancementHealthcare benefitsPersonal development programsSoftware
Google Suite
Timeline
Secondary Business Teacher/Head Varsity Volleyball Coach
Harris-Lake Park Community School District
05.2022 - Current
4th Grade Associate/Substitute Teacher, K-5
Graettinger-Terril Community School District
09.2021 - 05.2022
At-Risk and Alternative School Supervisor/Basketball Coach
Emmetsburg Community School District
08.2020 - 05.2021
Inside Sales/Estimator/Project Manager
Energy Panel Structures
09.2014 - 05.2020
Receptionist
Bierschbach Equipment & supply
03.2008 - 04.2014
Supply Sergeant
South Dakota Army National Guard
03.2006 - 05.2018
Colorado Technical University
Associate of Science from Business Administration Management
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