April Cabrera
Las Vegas
Summary
Talented Customer Service professional offering many years of experience in progressive roles of accountability and leadership. Pursuing opportunities in management to leverage advanced skill-in staff training and development. Self-motivated with exceptional communication. Results-oriented Supervisor, focused on increasing profits, reducing costs, inventory management and transforming customer service standards.
Overview
21
21
years of professional experience
Work History
In Store Representative
Neptune Retail Solutions
08.2019 - Current
- Leveraged strong communication skills to build rapport with customers from diverse backgrounds, creating an inclusive shopping experience.
- Handled customer complaints professionally, resolving issues and gaining customer trust.
- Managed multiple priorities effectively, ensuring tasks were completed on time without compromising quality of work.
- Assisted customers in product selection, resulting in increased loyalty and return visits.
- Participated actively in weekly team meetings, sharing insights on improving store operations for better results.
Quality Analyst
Letica Corporation
05.2012 - 03.2014
- Implemented test scripts and recorded results.
- Developed and maintained Quality Assurance procedure documentation.
- Participated in weekly meetings with IT department.
- Mentored new sales associates to contribute to the store's positive culture.
- Communicated clear expectations and goals to each team member.
- Maintained cleanliness and presentation of stock room and production floor.
- Worked with the management team to implement the proper division of responsibilities.
Quality Technician
Letica Corporation
08.2011 - 03.2012
- Excels in organizational planning.
- Delivers excellence in managing personnel and projects, training, and networking as well as client relations.
- Offers unparalleled integrity, initiative, resourcefulness, consistency, and diligence in achieving objectives and both short and long-term goals.
- Results-oriented, able to balance multiple responsibilities, consistently delivering results on time.
- Organized work to meet demanding production goals.
- Kept work areas clean and neat.
- Tested products or sub-assemblies for functionality or quality.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
Key Holder
Fallas Discount Clothing
05.2008 - 11.2008
- Promoted product and service offerings, as well as specials and new releases.
- Supervised associates throughout each assigned shift and managed any arising challenges.
- Ensured exceptional customer service by building strong rapport with customers.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Operated a cash register for cash, check and credit card transactions.
- Preserved a perfect attendance record.
- Stocked and replenished merchandise according to store merchandising layouts.
Supervisor
Starbucks Corp
10.2004 - 11.2006
- Directed staff personnel and managed budget totaling.
- Identified problems and proposed solutions to management team.
- Trained and led talented teams to surpass objectives.
- Guided and coached staff to achieve individual growth and sales production targets.
- Developed and enforced safety standards and procedures for food quality and sanitation purposes.
- Assisted customers with food selection, inquiries and order customization requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Recommended alternative items when product was out of stock.
Delivery Driver
Review Journal
01.2004 - 02.2005
- Interpreted maps and followed written and verbal directions.
- Loaded and secured items in trucks.
- Loaded and unloaded [280] delivery vans per shift.
- Practiced safe and secure loading methods to avoid damaging goods.
Education
Associate degree - Psychology
University Of Phoenix
Las Vegas, Nevada01.2016
Bachelor's Degree of Science - Health Care Administration
University Of Phoenix
Tempe, AZ01.2019
Skills
- Ability to monitor
- Strong conflict resolution skills
- Goal-oriented
- Creative problem solver
- Exceptional communication skills
- Motivated team player
- Excellent work ethic
- Natural leader
- Quick learner
- Spanish speaking
- Reliability and punctuality
- Goal-oriented mindset
- Customer engagement
Timeline
In Store Representative
Neptune Retail Solutions
08.2019 - Current
Quality Analyst
Letica Corporation
05.2012 - 03.2014
Quality Technician
Letica Corporation
08.2011 - 03.2012
Key Holder
Fallas Discount Clothing
05.2008 - 11.2008
Supervisor
Starbucks Corp
10.2004 - 11.2006
Delivery Driver
Review Journal
01.2004 - 02.2005
Associate degree - Psychology
University Of Phoenix
Bachelor's Degree of Science - Health Care Administration
University Of Phoenix
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