Senior level Account Manager offering over 15 years of expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
23
23
years of professional experience
Work History
Account Manager
Resource One
08.2020 - Current
Effectively increased revenue by over 51%!
Consult with vendors on all financial and assortment planning activities
Based on historical data, effectively manage forecast to guide purchase and inventory decisions
Adapt decision-making based on changes in market trends
Identify potential vendors based on product requirements, quality standards and pricing
Assess vendor capabilities, reliability and track record both domestic and international
Build strong relationships with retailers and vendors through clear communication
Discuss expectations, negotiate terms and address any issues promptly
Collaborate with vendors to develop exclusive or customized products
Oversee product development to ensure it meets quality standards and is executive on time
Attend weekly business reviews.
Maintain high client retention rate by providing exceptional customer service and anticipating client needs.
Address problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Manage a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolve escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Evaluate client needs and develop tailored solutions to increase positive customer ratings.
Conduct regular account reviews to identify areas for improvement and ensure continued success.
Educate clients on new products or services to increase customer engagement with brand.
Build and strengthen long-lasting client relationships based on accurate price quotes and customer-centric terms.
Collaborate with sales team to identify potential upsell opportunities and expand client base.
Negotiate contract terms with clients, securing favorable agreements for both parties.
Monitor and analyzed customer feedback to identify opportunities for improvement.
Use analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Establish clear communication channels between clients and internal teams, ensuring seamless project execution.
Coordinate with internal teams to facilitate prompt delivery of client projects.
Actively participate in networking events within the industry, expanding professional connections and generating leads.
Cultivate long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Develop and implemented strategies to increase client retention.
Recommend brand products to customers to encourage repeat purchases and foster customer loyalty.
Provide comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Oversee new business development to generate sales leads, negotiate client pricing and forecast revenue.
Implement strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Streamline internal processes for better efficiency in account management tasks.
Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Improve overall team productivity by implementing best practices in organization and time management.
Facilitate client satisfaction and renewed customer relations to drive growth.
Develop customized account plans for clients to help them achieve their business goals.
Monitor industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
Assist in the development of training materials for new hires, ensuring a smooth onboarding process.
Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Associate Business Development Manager, Corporate Brands
Massimo Zanetti Beverage USA
11.2018 - 08.2020
Identify, develop and evaluate marketing strategies based on company objectives and market trends
Analyze sales data, customer behavior, and market trends
They use this information to make informed decisions about product assortment, pricing, and inventory management
Curating the ideal product mix requires understanding the features, benefits, and target audience of each item
Negotiate with retailers and vendors in order to obtain favorable terms, pricing, and delivery schedules
This involves discussing with them to arrive at an agreement that benefits both parties
Using data analytics tools, managers identify patterns, assess performance, and adjust strategies accordingly
They rely on data to optimize sales and profitability
Manage marketing budget for Corporate Brands
Partner with R&D, engineer and quality control departments for flawless new item development
Conduct ongoing product analysis and optimize as needed
Primary source for business presentations and data analysis
Schedule and manage trade show objectives yearly
Work with various organizations for product certifications (Fair Trade, Rainforest Alliance).
Optimized proposal creation process by developing customizable templates that improved efficiency while maintaining professionalism.
Conducted market analysis to identify emerging trends and opportunities for business expansion into new sectors or regions.
Senior Business Manager
Acosta Sales & Marketing Military Division
12.2009 - 11.2018
Currently manage the Frozen Categories for Nestle USA: Frozen Prepared Meals, Pizza and Ice Cream
Conducted successful business planning for Procter and Gamble, Kellogg’s, Hostess and Helen of Troy products
Manage relationships and business results for clients and Acosta Sales and Marketing
Effectively manage assortments, pricing and promotional effectiveness
Effectively help manage trade expenses while growing sales, profit margin and market share
Manage general account duties such as promotional allowance contracts, new item set up and promotional execution at store level
Monitor results and identify risks and proposing corrective actions
Conduct Category reviews on current accounts on a regular basis to evaluate client demands and properly utilize funding and services to meet the organizations objectives
Conduct promotional analysis to enhance motivation for development through a category
Prepare analysis on competitor market trends
Ensure clients are well informed and provide assistance with the organizations services
Manage Stores executions: Payroll, product placement, produce ordering, store audits, and store re-sets, manufacturer store visits
Utilize Strategy Light Software in producing reports and item placement
Produced mass reports to all region managers, unit managers, and store personnel
Analytical Services: Certified Professional Category Analyst; work with retail POS and syndicated data providing pricing, promotion and assortment analysis while utilizing space planning software and relational databases
Conduct Analysis and construct presentations for Category Reviews, Business Reviews, and New Item Opportunities
Assisted with New Business Presentations; outline past business ventures and pursue new opportunity costs for clients
Promotions: Analyze and highlight promotion efficiency throughout the year.
Analytical Services, LDP Manager
Acosta Sales & Marketing Military Division
Handle all aspects of retail planning, servicing, and execution
Manage resource information for marketing analysis work
Create high impact presentations for select clients and customers
Develop consumer data planning, tracking and analysis expertise
Provide Customer and Brand analysis and insights
Offer insight in the form of charts and graphs for customer presentations, new item launches, and brand extension.
Administrative Assistant
Acosta Sales & Marketing Military Division
Create and analyze weekly and monthly sell thru reports for assigned clients
Run weekly and monthly reports to manage inventory and order status
Work with distributors and local customer services to ensure all information is correct
Prepare invoices, reports, memos, letters, and various other statements and documents.
Operations Specialist
U.S. Navy
11.2001 - 11.2005
Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem-solving.
Motivated and trained employees to maximize team productivity.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
MBA - Marketing
Saint Leo University
Florida
05.2016
BA - Human Resources
Saint Leo University
Florida
05.2009
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Strategic Planning
Operations Management
Project Management
Cross-Functional Teamwork
Performance Management
Sales management
Negotiation
Product Management
Business Development
Financial Management
Teamwork and Collaboration
Problem Resolution
Work Planning and Prioritization
MS Office
Process Improvement
Budget Management
Business Analysis and Reporting
Related Experience
Account Manager, Resource One, August 2020 – Present, Consult with vendors on all financial and assortment planning activities., Based on historical data, effectively manage forecast to guide purchase and inventory decisions., Adapt decision making based on change in market trends., Identify potential vendors based on product requirements, quality standards and pricing., Assess vendor capabilities, reliability and track record both domestic and international., Build strong relationships with retailers and vendors through clear communication. Discuss expectations, negotiate terms and address any issues promptly., Collaborate with vendors to develop exclusive or customized products., Oversee product development to ensure it meets quality standards and is executive on time., Attend weekly business reviews
Associate Business Development Manager, Corporate Brands, Massimo Zanetti Beverage USA, November 2018 – August 2020, Identify, develop and evaluate marketing strategies based on company objectives and market trends., Analyze sales data, customer behavior, and market trends. They use this information to make informed decisions about product assortment, pricing, and inventory management., Curating the ideal product mix requires understanding the features, benefits, and target audience of each item., Negotiate with retailers and vendors in order to obtain favorable terms, pricing, and delivery schedules. This involves discussing with them to arrive at an agreement that benefits both parties., Using data analytics tools, managers identify patterns, assess performance, and adjust strategies accordingly. They rely on data to optimize sales and profitability., Manage marketing budget for Corporate Brands., Partner with R&D, engineer and quality control departments for flawless new item development., Conduct ongoing product analysis and optimize as needed., Primary source for business presentations and data analysis., Schedule and manage trade show objectives yearly., Work with various organizations for product certifications (Fair Trade, Rainforest Alliance).
Senior Business Manager, Acosta Sales & Marketing Military Division, Norfolk, VA, 12/2009 – 11/2018, Currently manage the Frozen Categories for Nestle USA: Frozen Prepared Meals, Pizza and Ice Cream., Conducted successful business planning for Procter and Gamble, Kellogg’s, Hostess and Helen of Troy products., Manage relationships and business results for clients and Acosta Sales and Marketing, Effectively manage assortments, pricing and promotional effectiveness., Effectively help manage trade expenses while growing sales, profit margin and market share., Manage general account duties such as promotional allowance contracts, new item set up and promotional execution at store level., Monitor results and identify risks and proposing corrective actions., Conduct Category reviews on current accounts on a regular basis to evaluate client demands and properly utilize funding and services to meet the organizations objectives., Conduct promotional analysis to enhance motivation for development through a category., Prepare analysis on competitor market trends., Ensure clients are well informed and provide assistance with the organizations services., Manage Stores executions: Payroll, product placement, produce ordering, store audits, and store re-sets, manufacturer store visits., Utilize Strategy Light Software in producing reports and item placement., Produced mass reports to all region managers, unit managers, and store personnel., Analytical Services: Certified Professional Category Analyst; work with retail POS and syndicated data providing pricing, promotion and assortment analysis while utilizing space planning software and relational databases., Conduct Analysis and construct presentations for Category Reviews, Business Reviews, and New Item Opportunities., Assisted with New Business Presentations; outline past business ventures and pursue new opportunity costs for clients., Promotions: Analyze and highlight promotion efficiency throughout the year.
Analytical Services, LDP Manager, Acosta Sales & Marketing Military Division, Norfolk, VA, Handle all aspects of retail planning, servicing, and execution, Manage resource information for marketing analysis work, Create high impact presentations for select clients and customers, Develop consumer data planning, tracking and analysis expertise, Provide Customer and Brand analysis and insights, Offer insight in the form of charts and graphs for customer presentations, new item launches, and brand extension
Administrative Assistant, Acosta Sales & Marketing Military Division, Norfolk, VA, Create and analyze weekly and monthly sell thru reports for assigned clients, Run weekly and monthly reports to manage inventory and order status, Work with distributors and local customer services to ensure all information is correct, Prepare invoices, reports, memos, letters, and various other statements and documents
Timeline
Account Manager
Resource One
08.2020 - Current
Associate Business Development Manager, Corporate Brands