April Cameron
Bessemer,AL
Summary
Strategic Operational Risk Analyst with 12+ years of successful experience analyzing and mitigating corporate risk. Insightful independent thinker with sound judgment and courage to perform control role and maintain effective working relationships. Well-versed with finance and technical software tools to support risk reduction and adept at training colleagues to avoid risk.
Overview
7
7
years of professional experience
Work History
Business Unit Operational Risk Analyst
Regions Bank
Birmingham, Alabama
02.2023 - Current
- Analyzing and mitigating operational risks by conducting thorough assessments, implementing control measures, and providing strategic recommendations to ensure compliance with regulatory standards at Regions Bank.
- Communicated effectively with stakeholders at all levels regarding identified risks and mitigation strategies.
- Analyzed financial statements, legal documents, contracts., as part of ongoing risk assessment efforts.
- Documented significant events that could impact operations or pose a threat to organizational objectives.
- Identified, analyzed, and evaluated operational risks across multiple business lines.
- Developed and maintained risk control frameworks to ensure compliance with regulatory requirements.
- Conducted independent reviews of processes and procedures to identify potential areas of operational risk.
- Assisted in the development of policies and procedures for mitigating operational risks.
- Monitored changes in laws, regulations, and industry standards related to operational risk management practices.
- Coordinated with internal stakeholders to develop comprehensive corrective action plans for identified risks.
- Participated in the review process of new products or services to assess associated operational risks.
- Prepared reports on key findings from risk analysis activities for senior management review.
- Provided guidance on best practices for managing operational risks across the organization.
- Performed data analysis using statistical techniques to identify trends in operational risk exposures.
- Developed tools and metrics to measure the effectiveness of existing controls against identified risks.
- Collaborated with other departments to ensure that all relevant information is considered when assessing operational risks.
- Reviewed audit results and provided recommendations on how to improve overall risk management processes.
- Maintained up-to-date knowledge of industry developments related to operational risk management.
- Performed periodic reviews of existing control systems for accuracy, completeness, and effectiveness.
- Assisted in developing contingency plans for responding quickly and efficiently to emergency situations.
- Performed in-depth and comprehensive gap analyses to determine root cause of process gaps and regulatory compliance failures.
- Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.
- Collaborated with compliance and legal departments for overall updates and verified unified approach to risk management and mitigation.
- Wrote, maintained, distributed and updated operational risk procedural manuals, job aids and tools.
- Prepared operational risk reports, presented and distributed to project and management staff, solicited feedback and verified executive buy-in.
Client Account Coordinator
Bradley Arant Boul Cummings
Birmingham, Alabama
02.2021 - 02.2023
- Coordinated the processing of new client matters, including the preparation of engagement letters, alternative fee arrangements, and conflict waivers, ensuring adherence to legal standards.
- Coordinated the implementation of new client accounts, ensuring all requirements were met.
- Maintained accurate records of customer interactions and account activities.
- Provided timely responses to queries from clients regarding their accounts.
- Generated reports on customer feedback, sales performance, and other data related to client accounts.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Organized meetings between clients and relevant departments within the company.
- Created effective communication channels between customers and internal teams.
- Identified areas for improvement in the process of managing client accounts.
- Negotiated contracts with clients based on their individual needs.
- Ensured compliance with industry standards when dealing with client accounts.
- Prepared presentations for prospective clients outlining our services.
- Resolved any disputes that arose between customers and third-party vendors.
- Presented client-specific strategy and solutions to improve service delivery.
- Managed client communication and oversaw project progress to provide timely status updates and avoid delays.
- Conducted calls and meetings with key contacts to coordinate strategic planning and address issues.
- Cultivated strong and trusting rapport with client contacts to promote retention and satisfaction.
- Investigated opportunities for process improvements to streamline operations, reduce costs and increase client satisfaction.
- Addressed and monitored case trends to proactively mitigate issues.
Specialty Lending Compliance Specialist
Regions Bank
Birmingham, Alabama
04.2017 - 12.2020
- Conducting comprehensive research on laws and regulations, ensuring adherence and updating business unit compliance in response to legislative changes.
- Reviewed and updated existing compliance policies and procedures.
- Developed and implemented training programs for employees on new or revised laws, regulations, and company policies.
- Monitored changes in relevant legislation and advised management of necessary actions.
- Provided guidance to staff on regulatory requirements, policies, and procedures.
- Drafted reports outlining findings from compliance audits and investigations.
- Investigated complaints related to the violation of standards or regulations.
Education
Bachelor of Science, Criminal Justice -
Miles College
Fairfield, AL12-2022
Skills
- Regulatory knowledge
- Attention to detail
- Analytical thinking
- Communication skills
- Problem-solving
- Data analysis
- Policy implementation
- Risk assessment
- Remediation
- Incident Management
- Risk Mitigation
- Change Management
- SharePoint
- Documentation Review
- Business Continuity Planning
- Compliance Monitoring
- Internal Controls
- Portfolio Management
- Microsoft Excel
Affiliations
- Member of Alpha Kappa Alpha Sorority, Incorporated
- Member of National Black Law Students Association
Accomplishments
- Magna Cum Laude
Timeline
Business Unit Operational Risk Analyst
Regions Bank
02.2023 - Current
Client Account Coordinator
Bradley Arant Boul Cummings
02.2021 - 02.2023
Specialty Lending Compliance Specialist
Regions Bank
04.2017 - 12.2020
Bachelor of Science, Criminal Justice -
Miles College