April Canaday
Summary
Dynamic professional with a proven track record at Planet Fitness, excelling in customer service and account management. Expert in relationship building and adept at handling financial transactions. Skilled in both administrative support and office equipment, my background ensures efficiency and a high level of professionalism under pressure.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Member Services Representative
Planet Fitness
08.2024 - Current
- Help members every day with a positive attitude and focus on customer satisfaction.
- Provide exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assist members with account management, including updating personal information.
- Handle cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations.
- Strive to keep the gym and equipment clean and sanitized at all times.
Administrator Associate Services
Retail Business Services
04.2021 - 10.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Worked remotely from home taking inbound calls from Foodlion, Hannaford and Stop and shop employees.
- Assisted current and former employees with questions regarding payroll and end of year tax information.
- Assisted current employees with person and medical leave of absence requests.
- Assisted current and former employees with questions regarding benefits and retirement.
- Assisted store managers and employees with HR complaints.
- Documented details and conclusion of each call accurately.
Nursing Service Clerk
Appalachian Regional Hospital
09.2009 - 02.2021
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
- Maintained and organized service reception area and checkout counters.
- Consistently upheld company values through excellent work ethic and dedication to delivering outstanding service.
- Supported staff training initiatives by mentoring new hires and sharing best practices with colleagues.
- Restocked supplies such as printer paper, pens, and paper clips.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized patient documents for easy retrieval of information.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with patients and staff.
- Worked closely with physicians and mid levels taking notes to document in charts.
- Answered multi-line phone system and directed each call to the appropriate department or physician.
Education
GED -
Woodrow Wilson High School
Beckley, WVSkills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Account management
- Issue resolution
- Escalation handling
- Complaint handling
- Service upselling
- Payment processing
- Membership renewals
- Calm and professional under pressure
- Computer skills
- Customer relations
- Professional telephone demeanor
- Administrative and office support
- Staff education and training
- Office equipment proficiency
Timeline
Member Services Representative
Planet Fitness
08.2024 - Current
Administrator Associate Services
Retail Business Services
04.2021 - 10.2023
Nursing Service Clerk
Appalachian Regional Hospital
09.2009 - 02.2021
GED -
Woodrow Wilson High School