April Carmen
San Antonio,TX
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Manager
Lawrence Mosley
02.2022 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Boude Ink.
Manager/ Bookkeeper
01.2021 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Director of Operations
Davies Medclinic
03.2018 - 11.2021
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
Regional Director
Emergency Dental Care USA
10.2013 - 10.2018
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Produced Number reports per week to analyze job performance against team goals.
- Attended weekly meetings to discuss and optimize strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Dental Assistant Lead Management
Dr. Daniel Riley
01.2010 - 09.2013
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Promoted ongoing professional development by attending industry conferences, seminars, workshops.
Office Assistant/ RDA
Dr. Diane Trinadad
03.2009 - 03.2010
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Director of Operations
Simpsons Ac/ Appliance
03.2004 - 03.2008
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
Education
RDA - Dental Assisting
ATI Career Training Center - Dallas
Dallas, TX08.2007
Bachelor Of Business Administration - Business
Baylor University
Waco, TX09.2005
Graduation - Science Education
Baylor University
Waco, TX07.2003
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Schedule Preparation
- Performance Evaluations
- Business Administration
- Marketing
- Business Development
- Salesforce Management
- Customer Service
- Computer Skills
- Hiring and Training
- Managing Operations and Efficiency
- Staff Training
- Goal Setting
- Scheduling and Coordinating
- Documentation And Reporting
- MS Office
- Cost Control
- Schedule oversight
- Shift Scheduling
- Training and Development
- Customer Relationship Management
- Sales management
Timeline
Manager
Lawrence Mosley
02.2022 - 01.2024
Boude Ink.
Manager/ Bookkeeper
01.2021 - 02.2022
Director of Operations
Davies Medclinic
03.2018 - 11.2021
Regional Director
Emergency Dental Care USA
10.2013 - 10.2018
Dental Assistant Lead Management
Dr. Daniel Riley
01.2010 - 09.2013
Office Assistant/ RDA
Dr. Diane Trinadad
03.2009 - 03.2010
Director of Operations
Simpsons Ac/ Appliance
03.2004 - 03.2008
RDA - Dental Assisting
ATI Career Training Center - Dallas
Bachelor Of Business Administration - Business
Baylor University
Graduation - Science Education
Baylor University