Kelly Miles

Summerville,SC

Summary

Well-qualified Customer Service skills proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

years of professional experience

Work History

SR AGENT

IQor Inc.

North Charelston, SC

04.2019 - Current

Worked with Capital One clients to help them with hardships. Understanding accounts, billing, set up payments and provide exceptional customer service.
Performed various administrative functions, excelling computer functioning , filing paperwork, office cleaning and bookkeeping.
Contributed to company achieving and holding industry-leading customer service ratings.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Educated customers how to use company systems, complete forms and obtain desired services.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Shift Manager

Burger King

Canton, OH

03.2015 - 03.2019

Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Trained and mentored new employees to maximize team performance.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Managed schedules, accepted time off requests and found coverage for short shifts.
Kept employees operating productively and working on task to meet business and customer needs.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Terminal Caregiver And Nanny

Self-Employeed

Canton, OH

08.2012 - 03.2015

Provided developmentally appropriate activities for children.
Established and maintained safe play environment for children.
Supervised children on playground to help develop physical and social skills.
Assisted children with homework assignments and special projects across different subjects to promote academic success.
Identified warning signs of emotional and developmental problems in children.
Offered positive and nurturing environments to support child social and emotional growth.
Stayed current on toy and child-related recalls and safety warnings.
Monitored schedules to maintain sleeping, eating and school schedules for children.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Documented vitals, behaviors and medications in client medical records.
Provided safe mobility support to help patients move around personal and public spaces.
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Worked to improve and enhance patient lives through effective and compassionate care.

Education

High School Diploma - undefined

Perry High School, Massillon, OH

2010

Child development and Building Construction courses throughout 11th and 12th grade

Skills

Sale expertise
Complaint resolution
Key holder experience
Good listening skills
Recordkeeping strengths
Stock management
Computer proficient
Professional telephone demeanor
Service standard compliance
Multi-line phone talent
Money handling abilities
Quick learner
MS Office proficiency
Credit card processing
Administrative support
Creative problem solving
POS systems expert
Data entry

Stocking and replenishing
Inventory control
Excellent planner and coordinator
Pleasant demeanor
Filing and data archiving
Highly organized
Communication skills
Childcare experience
Housekeeping
Flexible
Strong communication skills
Time management
Social media savvy
Customer service-oriented
Strong problem solver
Exceptionally detail-oriented
Team-oriented
Compassionate

Timeline

SR AGENT - IQor Inc.

04.2019 - Current

Shift Manager - Burger King

03.2015 - 03.2019

Terminal Caregiver And Nanny - Self-Employeed