April Carr
Moreno Valley,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure the Airport Operations Agent position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Supervising Office Assistant
Riverside County Probation Department
02.2021 - 03.2023
- Supervises the work of a clerical staff; establishes work sequence, time table, or priorities; makes work assignments; provides guidance to staff in resolving technical problems and machine operation. Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for up to five employees.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Handled daily scheduling tasks and provided administrative support for the division in the secretary's absence.
- Offered technical support and troubleshot issues to enhance office productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Office Assistant III
Riverside County Probation Department
04.2005 - 02.2021
- Review various written documents processed by staff for accuracy and completeness
- Provides guidance to non-sworn and sworn probation staff with a variety of office procedures and practices
- Ensures that probation records are purged accurately according to department policies and procedures
- Collect and compile monthly statistical reports
- Collect and maintain county vehicle mileage logs
- Act as a representative for the Riverside County Probation Department with the involvement in fundraising and raising awareness with agencies including the American Heart Association, Riverside County Employee
- Campaign and the Riverside County Rideshare program
- Acts as a lead and plays an active role in a variety of functions hosted by the Riverside County Probation
- Department with the intent on “Changing Lives” and giving back to the community
- Responsible for the retrieval and delivery of client files to various offices
- Performs complex clerical duties that require application of laws and policies
- Interpreting use of legal and department terminology
- Prepare and process court documents which require a thorough knowledge of department polices as well as applicable laws
- Reviews court reports, checks for accuracy and completeness in accordance with department and court policies
- Establish and maintain complex office filing system
- Resolve both equipment and procedural problems presented by employees
- Provides information to general public by interpreting and referring clients to proper agencies
- Evaluate and offer thorough information to client regarding advisory services and reporting information
- Provides training information to clerical staff as well as review of completed tasks
- Maintain logs for incoming and outgoing files
- Obtains arrest information by accessing various programs
- Computer Administration representative responsible for submitting trouble tickets and assisting staff with technical difficulties
- Lead back up for the Supervising Office Assistant, provides guidance to clerical staff, and assist sworn staff when needed
- Create and revise procedures for individual desk assignments
- Create and modify Excel worksheets and Word Documents as needed
- Serve as a liaison for the Probation Department and the Riverside Department of Social Services, Social
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Security Administration, Mental Health Department and various Law Enforcement agencies
- Establishes and maintains employee work schedules
- Assists both Supervision and Investigation offices in a variety of ways.
- Completed clerical tasks such as filing, copying, and distributing mail.
Office Assistant II
Riverside County Probation Department
08.2002 - 04.2005
- Posts data, types, encodes and transmits alphanumeric and numeric data from source documents; keys in commands to locate files; enters, stores, retrieves, and deletes information in order to update records and/or data bases
- Verifies the accuracy of information entered, and corrects errors in transmission, serves as a receptionist and schedules appointments
- Makes computer inquiries to retrieve information and to print reports, records, mailing lists, roster indexes, and similar listings; maintains informational and operational records
- Assists the public by referring them to sources of information, distributing standard forms and explaining how to complete them, and answering requests for factual information by consulting various available sources
- Type, file, sort and process materials
- Maintain records; process records
- Compose and edit reports and correspondence; gather information.
Office Assistant II TAP
Riverside County
01.2002 - 08.2002
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
High School Diploma -
Perris High School
Perris, CA06.1997
Skills
- Knowledge of correct English usage, grammar, spelling, vocabulary, punctuation, format and style Aware of modern
- Office practices and procedures including preparing correspondence and reports Ability to use independent judgement
- And initiative when dealing with staff, read and interpret information from charts, graphs, and tables, as well as gather
- Data entry and able organize into report format Capable of understanding and interpreting laws, rules, regulations, and written
- Policies and procedures, and apply them to specific situations
- Proficient in
- MS Excel, MS Access, MS Word, MS
- PowerPoint
Timeline
Supervising Office Assistant
Riverside County Probation Department
02.2021 - 03.2023
Office Assistant III
Riverside County Probation Department
04.2005 - 02.2021
Office Assistant II
Riverside County Probation Department
08.2002 - 04.2005
Office Assistant II TAP
Riverside County
01.2002 - 08.2002
High School Diploma -
Perris High School
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