April Carsten
Flint,MI
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Security Officer
Premier Security
Flint, Michigan
03.2025 - Current
- Monitored premises for security breaches and unauthorized access.
- Conducted regular patrols to ensure safety and security of property.
- Responded promptly to alarms and emergencies on site.
- Collaborated with law enforcement during incidents and investigations.
- Documented daily activities and security events in reports.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Dispatcher
Teachout Security Solutions
Flint, Michigan
07.2024 - Current
- Manage Security Officers Check ins/Outs
- Dispatch ADT Alarm Calls
Office Coordinator
Genesee Packaging
Flint, Michigan
04.2023 - Current
- Coordinated office activities and maintained organized filing systems.
- Process Orders
- Purchasing and Receiving
- Data Entry
- Sales Support
- Create Production Orders
- Collaborated with vendors to procure office supplies and services efficiently.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Followed up with customer inquiries via phone or email promptly.
- Provided administrative support for all departments in the organization as necessary.
- Supported other teams with various administrative tasks when required.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
CSR
Maximus Inc.
Lansing, MI
07.2020 - 03.2023
- Resolved provider complaints through effective communication and problem-solving techniques.
- Assisted customers with inquiries regarding claims, ensuring prompt responses.
- Maintained accurate records of customer interactions and transactions for future reference.
- Handled customer inquiries and complaints promptly to enhance service quality.
CSR
Kelly Temp Services (Maximus)
Flint, MI
01.2020 - 07.2020
- Temp Agency for Maximus Customer Service Representative Position
Cashier
Sam's Club
Grand Blanc, MI
05.2019 - 01.2020
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries and provided excellent service.
Cashier
Meijer
Burton, MI
09.2018 - 05.2019
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries and provided excellent service.
Cashier
Wal-Mart
Cartersville, GA
01.2018 - 09.2018
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries and provided excellent service.
Cashier
Martin's Restaurant
Kennesaw, GA
08.2012 - 01.2013
- Drive Thru Cashier Train new Employees, open and sometime close restaurant 7 Days a week
- Reason For Leaving: Moved back to Florida
Customer Service Rep.
Alorica, Inc.
Kennesaw, GA
02.2011 - 08.2012
- Answer inbound calls assist with tech support, billing, etc. for Verizon Wireless
- Contact: (770) 420-2250
Enumerator/Team Leader Assistant
US Census Bureau
Gainesville, Georgia
04.2010 - 09.2010
- Worked in the field enumerating Different residents pertaining to the census Counting residents in each county. also was a crew leader assistant where I supervised 10-14 enumerators collected payroll sheets (308's) and EQ's completed checked over eq's turned into main office assist crew leader with AA Binders and other work needed to complete census phase. also met with enumerators daily etc.
- Supervisor: Jim B. - Field Supervisor
- May we contact?: Yes
- Supervisor Phone: 352-277-3365
- Reason for leaving: Temporary Position Job Completed
Commissary Clerk
Corrections Corp of America
Lake City, Florida
06.2008 - 04.2010
- Verify orders, Bag, Ring Receipts, Supervise inmates delivery canteen to inmates, adjustments, and refunds for any orders
- Supervisor: Ricardo Colon - Warehouse Manager
- May we contact?: Yes
- Supervisor Phone: 386-755-3379
- Reason for leaving: Personal Family Illness occurred.
Office Manager
CEO Center
Lake City, Florida
02.2002 - 06.2008
- Multi-Receptionist; Office Manager, Accounting, Payroll and Sales Rep Multi-phone, Client, Sales, Customer Service, Filing, Typing, Database, Reports, Artwork, Graphics, Data entry, Researcher, Reception Duties,. Office manager Tenants, Accounting, Collections, Accounting, Computer Data entry work, etc.
- Supervisor: Cathy Dee - GM/Owner
- Reason for leaving: Business Shut Down
Office Manager
Children's Workshop
Lake City, Florida
06.2006 - 09.2007
- Multi Phones, Client, Accounting, Filing, Database, Customer Service, Collections, Accounting, Computer Data entry work, payroll, Billing, etc
- Supervisor: Sherry - Owner
- May we contact?: Yes
- Supervisor Phone: (386) 755-6059
- Reason for leaving: Temporarily called in to set up and organize data on billing, clients, payroll, and employees completed job successfully.
Education
High School Diploma -
CCSB
Lake City, Fl02.2005
Bachelor of Science - Social Work
University of Phoenix
Tempe, AZSkills
- Administrative Skills
- Customer service
- Typing and data entry
- Filing and organization
- Microsoft Office suite
- Excel and Access proficiency
- Word and PowerPoint skills
- Adobe Creative Suite
- Internet research and emailing
- Networking and communication
- Multi-line phone management
- Inbound call center operations
- Troubleshooting and problem-solving
- Research and analysis skills
- Surveillance monitoring techniques
- Security protocol adherence
- Alarm dispatching procedures
- Customer relationship management
- Conflict resolution strategies
- Attention to detail and accuracy
- Time management skills
- Visitor tracking systems
- First aid and CPR certification
References
- Crystal Bell, Lake Butler, FL, 772-708-7915, Worked with at Sitel, 1 year
- Darlene Thomas, Indiana, 765-347-8220, Worked with at Martin's Restaurant, 10+ years
Certification
- First Aid/CPR/AED
Timeline
Security Officer
Premier Security
03.2025 - Current
Dispatcher
Teachout Security Solutions
07.2024 - Current
Office Coordinator
Genesee Packaging
04.2023 - Current
CSR
Maximus Inc.
07.2020 - 03.2023
CSR
Kelly Temp Services (Maximus)
01.2020 - 07.2020
Cashier
Sam's Club
05.2019 - 01.2020
Cashier
Meijer
09.2018 - 05.2019
Cashier
Wal-Mart
01.2018 - 09.2018
Cashier
Martin's Restaurant
08.2012 - 01.2013
Customer Service Rep.
Alorica, Inc.
02.2011 - 08.2012
Enumerator/Team Leader Assistant
US Census Bureau
04.2010 - 09.2010
Commissary Clerk
Corrections Corp of America
06.2008 - 04.2010
Office Manager
Children's Workshop
06.2006 - 09.2007
Office Manager
CEO Center
02.2002 - 06.2008
High School Diploma -
CCSB
Bachelor of Science - Social Work
University of Phoenix
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