April Cavazos
Jacksonville,FL
Summary
Finance professional with focus on maintaining high standards and delivering results. Extensive experience in managing accounts payable processes and enhancing operational efficiency. Known for strong team collaboration and adaptability to changing business needs. Skilled in invoice processing, reconciliations, and vendor management with reliable and results-driven approach.
Overview
16
16
years of professional experience
Work History
Senior Business Analyst
Oracle
06.2012 - 10.2025
- Serve as strategic advocate while functioning as a liaison between customers, Business Operations, and Oracle collectors – analyzing existing clients to meet organizational structuring and creating solutions to strengthen long-term relationships both internally and externally. Assess business requirements and make recommendations to support process improvements.
- Evaluate acquisition portfolios and monthly performance reports for net worth ranging from $70 to $100M. Utilize communication skills in conducting meetings with different stakeholders to analyze information received.
- Communicate with senior management and advise reps during team meetings and one-on-one strategy calls, foster and grow client relationships, and communicate between GCO, GBO, Sales, and go-to-market teams.
- Drive new/innovative solutions that facilitate and automate business, including workflow solutions.
- Develop and maintain client portfolios for over 12 acquisitions. Actively serve as a direct point of contact for customer escalations and troubleshooting issues whenever needed. Integrate accounting requirements during discovery meetings for newly acquired companies. Construct templates for pre-approval of credit memos and write-offs.
- Analyzed data trends to inform strategic decision-making and enhance operational efficiency.
SMB Account Manager
Taleo (Acquired by Oracle)
11.2009 - 06.2012
- Managed a portfolio of $1.9B in annual revenue. Successfully supervised the collection of $12M for 2000+ clients.
- Exceeded expectation of DSO with less than 5% collection agency turnover rate. Led as an onboard team member and mentor to junior peers. Managed necessary adjustments on invoices and obtained support for credit memos.
- Mentored new employees on company policy and procedures. Liaised with Treasury and bank to research and reconcile payments. Managed customer accounts to ensure accurate contract terms and update of billing changes.
- Efficiently investigated and sent detailed credit memos and write-offs for approval.
- Assisted in a team effort in reduction of DSO. Strictly enforced policies and procedures for the collections process.
- Reviewed and maintained the status of customer accounts put on hold for failure to pay. Drafted all collection templates for dunning letters. Coordinated quarterly placement of SMB to outside collection agency.
- Managed client relationships, ensuring alignment with business objectives and enhancing customer satisfaction.
Education
Associates in Applied Science - Business Management
Columbia Southern University
Orange Beach, AL06.2016
Skills
- Research Analysis
- Program Leadership
- Account Management
- Process Optimization
- Cross-functional Coordination
- Strong Organizational Skills
- Project Management
- Workflow Automation
- Budget/Financial Controls
- Problem-Solving Abilities
- Conflict Resolution
- Customer Support
- Business process improvement
- Data analysis expertise
- Bank reconciliation
- Invoice processing
- Purchase order management
Timeline
Senior Business Analyst
Oracle
06.2012 - 10.2025
SMB Account Manager
Taleo (Acquired by Oracle)
11.2009 - 06.2012
Associates in Applied Science - Business Management
Columbia Southern University