April Cean
Apache Junction,AZ
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
25
25
years of professional experience
1991
1991
years of post-secondary education
Work History
Delivery Driver
O'Reilly's Automotive
Mesa, Arizona
06.2022 - 09.2025
- Delivered automotive parts to customers promptly and safely.
- Inspected vehicles before deliveries to ensure proper functioning.
- Maintained accurate delivery logs for inventory tracking.
- Collaborated with warehouse staff to prepare orders for dispatch.
- Trained new drivers on delivery routes and company procedures.
- Adhered to all safety protocols while driving and handling materials.
- Managed time effectively to meet tight delivery deadlines.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Inspected vehicle and maintained gas, oil and water levels.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Assisted warehouse personnel in packing orders when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
Delivery Manager
Record supply inc dba napa
Gillette, Wyoming
07.2006 - 09.2020
- Coordinated delivery schedules to optimize route efficiency and customer satisfaction.
- Managed relationships with vendors to ensure timely and accurate supply deliveries.
- Oversaw team performance to maintain high standards of service and safety.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
Delivery Driver
Checker Auto Parts
Gillette, Wyoming
05.2003 - 07.2006
- Delivered automotive parts to customers promptly and safely.
- Inspected vehicles before deliveries to ensure proper functioning.
- Maintained accurate delivery logs for inventory tracking.
Delivery Driver
Truck and industrial supply
Casper, Wyoming
08.2002 - 05.2003
- Delivered automotive parts to customers promptly and safely.
- Inspected vehicles before deliveries to ensure proper functioning.
- Maintained accurate delivery logs for inventory tracking.
Delivery Dispatcher
NAPA Auto Parts - Genuine Parts
Casper, Wyoming
03.2001 - 08.2002
- Coordinated delivery schedules for efficient routing of auto parts shipments.
- Managed communication between drivers and warehouse staff to ensure timely deliveries.
- Utilized inventory management systems to track parts availability and order status.
Education
Campbell County
Gillette, WYSkills
- Vehicle inspection
- Route optimization
- Delivery coordination
- Inventory management
- Order verification
- Customer relationship management
- Time management
- Problem solving
- Effective communication
- Team building
- Training and mentoring
- Attention to detail
- Safety compliance
- Logistics management
- Maintenance reporting
- Payment collection
- Local delivery
- Trip planning
- Adaptability and flexibility
- Time management skills
- Route planning
- Route management
- Multitasking and organization
- Problem-solving
- Clean driving record
- Responsible driver
- Logistics
- Positive attitude
- GPS and route planning
- Stocking and inventory
- Excellent sense of direction
- GPS navigation
- Customer interaction
- Exceptional written and verbal communication skills
- Defensive driving
- Complex Problem-solving
- Local routes
- Verbal and written communication
- Physical stamina
- Courteous and polite demeanor
- Safe driving record
- Client relationship management
- Loading and unloading
- Vehicle cleaning and maintenance
- Lifts up to [number] pounds
- Clean MVR
- Valid Driver's license
- Vehicle inspections
- Record keeping
- Mileage tracking
- Delivery recordkeeping
- Defensive driver training
- Safe driver training
- Dispatch communication
Timeline
Delivery Driver
O'Reilly's Automotive
06.2022 - 09.2025
Delivery Manager
Record supply inc dba napa
07.2006 - 09.2020
Delivery Driver
Checker Auto Parts
05.2003 - 07.2006
Delivery Driver
Truck and industrial supply
08.2002 - 05.2003
Delivery Dispatcher
NAPA Auto Parts - Genuine Parts
03.2001 - 08.2002
Campbell County
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