April Cervantez
CERES,CA
Summary
- Professional with proven experience in clerical and financial areas. Experienced in monitoring transactions and reporting on metering. Good customer relations and problem-solving abilities dedicated to quickly correcting issues and maintaining strong satisfaction.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Billing Operations Representative
Pacific Gas & Electric
Stockton, CA
10.2008 - Current
- Monitored customer accounts for any discrepancies or billing issues.
- Provided support to other departments as needed to ensure smooth operations.
- Maintained accurate records of customer interactions and transactions.
- Performed data entry tasks accurately and quickly.
- Responded promptly to customer emails and phone calls regarding account information.
- Assisted customers with inquiries and complaints in a timely manner.
- Implemented process improvements that increased productivity while reducing costs.
- Ensured compliance with company policies and procedures related to operations.
- Researched and resolved billing disputes and discrepancies.
Education
Some College (No Degree) - Speech And Communications
Modesto Junior College
Modesto, CASkills
- Cost Reduction
- Workload Prioritization
- Cross-Functional Communication
- Operational Efficiency
- Account Maintenance
- Team Building
- Analytical Thinking
- Attention to Detail
- Problem-Solving
- Interpersonal Skills
- Teamwork and Collaboration
- Self Motivation
Timeline
Billing Operations Representative
Pacific Gas & Electric
10.2008 - Current
Some College (No Degree) - Speech And Communications
Modesto Junior College