April Chalk
Melissa,TX
Summary
Results-driven franchise operations manager with a proven track record of successfully launching small businesses. Known for exceptional productivity and efficiency in task completion, specializing in strategic planning, franchise compliance, brand awareness, and development, leadership, and problem-solving. Enhancing operational success and achieving franchise objectives, committed to improving processes, enhancing profitability, and driving brand growth. Thriving in environments that demand strategic thinking and adaptability, bringing a dynamic and impactful approach to every opportunity. Leveraging experience in leading diverse teams in the franchise sector to understand individual needs, to drive success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
sugaringLA
Plano, TX
06.2024 - Current
- Monitored and managed the construction phases, ensuring quality assurance and quality control for all activities.
- Conducted the interview process and successfully recruited the entire team.
- Coached leaders on best practices for managing employees effectively.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Designed and implemented operational activities and procedures in the studio, including writing the handbook.
- Drafted detailed training schedules to allow timely and efficient instruction for all team members.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Developed and integrated franchise coaching with innovative, effective, and engaging content.
- Connected with other businesses and professionals to build relationships and explore partnerships.
- Teamed up with vendors and sought out affordable suppliers for inventory, supplies, and promotional items.
- Systematically defined marketing objectives to meet the marketing goals.
- Planned marketing opportunities, identified target customers, established market categories, and designed a mix of print and social media advertisements.
- Strategically and creatively established leads, and generated our retention method.
- Collaborated with corporate and franchisees to redesign the training and development of the onboarding processes.
- Worked directly with corporate to ensure all systems were functioning as expected, and provided feedback and troubleshooting methods when systems were not operational.
- Executed local events, pop-ups with neighboring businesses, and participated in city and regional programs to help drive traffic and achieve monthly goals.
- Mentored all staff within their roles, and worked towards personal and professional goal achievement, building team culture, and leading by example.
- Monitored and administered payroll for all staff.
- Developed and implemented business strategies to maximize revenue growth.
- Evaluated current systems and processes for effectiveness and recommended improvements where needed.
- Identified innovative solutions to improve efficiency and reduce costs within the organization.
- Facilitated meetings between stakeholders across departments to ensure alignment with corporate objectives.
- Provided guidance on how to leverage technology in order to increase productivity.
- Analyzed data from various sources to identify market trends, customer preferences and competitive insights.
Director of Operations
Star Surrogacy
Allen, TX
03.2019 - 01.2025
- Company Overview: Profit-driven and process-oriented Director of Operations, and manager of top-producing teams in the surrogacy industry for both national and international clients.
- Managing each account and ensuring that each client has the necessary resources for an easy surrogacy journey.
- Coordinate all third-party doctors, attorneys, clinics, and international coordinators.
- Trainer for surrogate coordinators and the intended parent coordinator.
- Assist intended parents through complex clinical processes during their journey by liaising with clinics and attorneys.
- Pre-screen all potential surrogates with updated medical history, and regular communication.
- Profit-driven and process-oriented Director of Operations and manager of top-producing teams in the surrogacy industry for both national and international clients.
General Manager
Bumble Bee Blinds
Plano/McKinney, TX
07.2023 - 07.2024
- Company Overview: Leading the strategic establishment of the sixth franchise in the United States for a distinguished national window coverings, outdoor shades, and blinds company.
- Provided astute leadership and daily support to ensure the productivity of the sales team and the successful installation of all window covering projects.
- Orchestrated and led a high-performing team, and contributed to franchise efforts to source, hire, and train.
- Provided feedback and coaching through regular check-ins, daily sales goals, and detailed notes.
- Architected and executed a sophisticated marketing and networking plan, resulting in the effective growth and expansion of new business opportunities.
- Proficiently created and maintained B2B relationships and customer interactions.
- Ensured precision in estimates and work orders, promptly addressing inquiries through various communication channels, including phone, email, and customer feedback platforms.
- Cultivated and maintained subcontractor installers' relationships.
- Meticulously managed all data in the CRM, daily sales reporting, inventory, receiving, project and installation work schedules, and payments for all projects.
- Attained exemplary sales performance, ranking in second place among all franchises after our first month.
- Develop employees for success.
- Leading the strategic establishment of the sixth franchise in the United States for a distinguished national window coverings, outdoor shades, and blinds company.
Emergency Response Coordinator
Advanced Catastrophe Technology (ACT)
01.2022 - 12.2022
- Coordinate national emergency response (biohazard, fire, water, natural disaster mitigation, and reconstruction) by working with management to dispatch first responders.
- Proven abilities include building relationships, multitasking during high-stress events, organization, problem-solving, and exceptional communication.
- 24/7 remote response.
- Research first responders for availability and required resources, negotiate pricing, and create work orders to initiate the job.
- Consistently recruited first responders to join our network of preferred vendors, and created a position for vendor relations.
- Proficient in collaborating and communicating with project managers.
- Create new losses within 15 minutes of receiving an immediate response.
- Maintain a first responder database to ensure up-to-date records.
Adoptive/Foster/Respite Parent
Washington and Multnomah County
, OR
01.2012 - 01.2018
- Worked closely with the state of Oregon to advocate for medically fragile children in the foster care system.
- Organized support groups for other foster, adoptive, and respite parents.
- Provided social, emotional, and educational stability to foster children as an emergency placement home, and respite.
- Worked with health care providers in and out of the home to ensure that the appropriate medical needs of the children were met.
- Communicated and liaised with social workers, behaviorists, and therapists.
- Organized and hosted large holiday events for the family and their friends.
- Hired necessary in-home staff, including tutors, house cleaners, cooks, trainers, etc.
- Registered children for school, camps, and various extracurricular activities.
Education
Bachelor of Science - Psychology
Texas Woman's University
Denton, TX01.2008
Associates of Science -
Collin County Community College
McKinney, TX01.2003
Massage License -
Asten School Of Massage
Richardson, TX01.2001
Associates of Arts -
Dallas County Community College
Richardson, TX01.1999
Skills
- Adaptability and Flexibility
- Analytical Skills
- Business Administration
- Change Management
- Client Relationships
- Coaching and Mentoring
- Communication and Interpersonal Skills
- Cost Control
- Cost Management
- Cost Reduction Strategies
- Customer Retention
- Customer Service
- Employee Counseling
- Employee Training
- Franchise Development
- Google Suite
- Leadership Development
- Management
- Marketing Strategy
- MS Office
- Multitasking
- Operational Efficiency
- Operational Leadership
- Operations Monitoring
- Payroll Administration
- Performance Monitoring
- Problem Solving
- Process Improvement
- Profit Management
- Project Implementation
- Project Leadership
- Project Management
- Strategic Partnerships
- Team Building
- Teamwork
- Technical Skills
- Time Management
- Training Facilitation
- Training Methods
- Verbal and Written Communication
- Workforce Management
Certification
- Business Coaching Certification - Fearless Entrepreneur Academy
- Entrepreneurship and Business Life Coach Certification - Transformation Services
- CranioSacral - Upledge Institute
- CPR
- Ambassador - Fit Body Bootcamp
- Foster Parent Certification
- Iridology - School of Health
Hobbies and Interests
- Health and Fitness
- The Arts
- Community
- Family
- Education
- Foster and Adoption
- Travel
- Volunteering
Accomplishments
- Highest Grossing Studio of Q4 2024
- Highest Grossing Studio of Q1 2025
- Managed the Hightest Performing Team Since 2024
Timeline
Operations Manager
sugaringLA
06.2024 - Current
General Manager
Bumble Bee Blinds
07.2023 - 07.2024
Emergency Response Coordinator
Advanced Catastrophe Technology (ACT)
01.2022 - 12.2022
Director of Operations
Star Surrogacy
03.2019 - 01.2025
Adoptive/Foster/Respite Parent
Washington and Multnomah County
01.2012 - 01.2018
Bachelor of Science - Psychology
Texas Woman's University
Associates of Science -
Collin County Community College
Massage License -
Asten School Of Massage
Associates of Arts -
Dallas County Community College
Similar Profiles
Chase NorthamChase Northam
Carryout at Green Acres Nursery & SupplyCarryout at Green Acres Nursery & Supply
Iris BarnesIris Barnes
Medical Volunteer at Special OlympicsMedical Volunteer at Special Olympics
Keith VaughanKeith Vaughan
Auto Technician at Honda Cars of MckinneyAuto Technician at Honda Cars of Mckinney
Lauren BarrosLauren Barros
Customer Service Manager at Crisan BeautyCustomer Service Manager at Crisan Beauty
David WilcherDavid Wilcher
Operations Manager at Salvation Army ARCOperations Manager at Salvation Army ARC