April Chandler
Odessa,TX
Summary
Dynamic and dedicated professional with experience at Marriott Hotel, excelling in guest satisfaction and communication. Proven ability to manage high-volume tasks while maintaining order accuracy and cleanliness. Skilled in payment processing and POS operation, consistently delivering exceptional service and fostering positive relationships in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Car Hop
Stars Drive Inn
02.2025 - Current
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
Front Desk Receptionist
Marriot Hotel
01.2022 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Package Handler
Ups
04.2019 - 12.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Followed verbal and written instructions to properly move and ship products.
Education
General
Cherokee High School
Canton GA05.2002
Skills
- Good communication
- Drive-thru experience
- Flexible schedule
- Strong work ethic
- Cleaning and sanitizing
- Promptness and punctuality
- Order accuracy
- Guest satisfaction
- Beverage preparation
- Memory retention
- Phone etiquette
- Payment processing
- POS system operation
- Cleanliness
Timeline
Car Hop
Stars Drive Inn
02.2025 - Current
Front Desk Receptionist
Marriot Hotel
01.2022 - 01.2025
Package Handler
Ups
04.2019 - 12.2021
General
Cherokee High School
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