Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Patient Care Associate
University Of Nebraska-Lincoln
Lincoln, NE
07.2015 - Current
- Organized patient charts, gathering medical histories, and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Supported administration staff with records requests to support patient care.
- Scanned incoming documentation.
- Kept department clean, organized and professional.
- Processed and invoiced records requests from patients, providers and third parties.
- Observed confidentiality and safeguarded all patient-related information.
- Tracked and processed release of information requests.
- Maintained positive working relationship with fellow staff and management.
- Pulled patient records and transferred information to appropriate parties.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Handled incoming calls and directed callers to appropriate department or employee.
- Safeguarded medical records to maintain patient confidentiality.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Set up patient charts and documented information in various company software.
- Connected patients with available community and charitable resources.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Business Office Assistant
AseraCare Hospice
Lincoln, NE
05.2005 - 07.2015
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained business records by updating customer information.
- Dispersed incoming mail to correct recipients throughout office.
- Tracked office stock and maintained inventory in neat and organized fashion.
- Received and screened high volume of internal and external communications.
- Answered approximately 30 to 40 phone calls daily and pleasantly welcomed visitors to office.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
Certified Medication Aide
Lancaster Manor
Lincoln, NE
04.1998 - 05.2015
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Administered medications to patients and remained vigilant for negative side effects.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Reviewed patient progress to document effects of any prescribed medication.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Reordered medication to maintain adequate supply.
Education
No Degree - Certified Medication Aide
04.1998
High School Diploma -
05.1995
Skills
- Medical recordkeeping
- Database management
- Computer skills
- People skills
- Customer service
- MS Office
- Teambuilding
- Work ethic
- Time management
- Active listening
- Organization
- Working collaboratively
- Transcribing
- Data Entry
- Time Management
Timeline
Patient Care Associate - University Of Nebraska-Lincoln
07.2015 - Current
Business Office Assistant - AseraCare Hospice
05.2005 - 07.2015
Certified Medication Aide - Lancaster Manor
04.1998 - 05.2015
Southeast Community College - No Degree, Certified Medication Aide
Lincoln East High School - High School Diploma,