April Chen

• Assisted coworkers and staff members with special tasks on daily basis.
• Offered technical support and troubleshot issues to enhance office productivity.
• Responded to inquiries from callers seeking information.
• Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
• Established administrative work procedures to track staff's daily tasks.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.

• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Promoted additional items with beverages, increasing store sales.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Please refer to previous employment information

• Maintained up-to-date knowledge of fitness training methods to inform approach.
• Contributed to a welcoming gym atmosphere by engaging with members, answering questions about equipment usage, and providing general fitness advice when needed.
• Promoted gym membership retention by consistently delivering exceptional customer service and maintaining a positive training environment.
• Provided personal tours for potential new members
• Assisted in partnering clients to specific trainers to meet their personal needs
• Advertised and sold personal training packaged to potential clients

• Established team priorities, maintained schedules and monitored performance.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Developed strong working relationships with staff, fostering a positive work environment.
• Rotated merchandise and displays to feature new products and promotions.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
• Supported sales efforts by suggestively upselling food items and increasing check averages.
• Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.