April Cheyne
Johnson City,TN
Summary
Collaborative department coordinator with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of students in dynamic, fast-paced settings. Outgoing department coordinator that oversees multiple tasks and is hardworking and committed to providing students with genuine and outstanding service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Department Coordinator
East Tennessee State University
02.2022 - Current
- Assists in the preparation of comprehensive reports and presentations. These are used for university data tracking and US Army Cadet Command.
- Plan, coordinate all ROTC events for East Tennessee State University and oversee the events of our 4 satellite schools.
- Assisted in launching student programs that pertain to student retention and recruitment.
- Improved department efficiency that pertains to graduation and the commissioning of Cadets. This was accomplished by streamlining processes and implementing new organizational systems.
- Coordinate team meetings for enhanced collaboration and communication within the department. Our teams include our 4 satellite schools.
Information Research Technician II
East Tennessee State University
12.2019 - Current
- The Information Research Technician 2 (IRT2) provides support to researchers with submitting their research applications, designs submission forms within the electronic system, and conducts initial receipt and review of electronic submissions
- The IRT2 also communicates with researchers and obtaining required material and mandatory educational trainings
- IRT2 also develops and publishes online materials for the departmental website
- Maintenance of the website is required and ongoing
- IRT2 is responsible for tracking and compiling data for researchers and institutional reports.
Office Manager
Doyle's Tire Service, Inc.
04.2011 - 05.2021
- 11 years of management and office experience
- Create and update company handbook in compliance with state and federal labor laws
- Issue paychecks to vendors and suppliers on a weekly basis
- Update confidential employee banking information with accuracy and speed
- Maintain accounts receivable documentation electronically and on paper
- Process bank reconciliations and financial reports to verify practice of proper due diligence
- Handle cash and deposits using the proper accounting procedures and documentation
- Increased efficiency and alleviated workloads by creating a quick books financial recording system
- Enter weekly sales and customer count sheets for review by management
- Reconcile all bank and credit card accounts
- Process payroll, electronic deposits and employee pay adjustments
- Process journal entries, online transfers, and payments
- Research and resolve collections and billing disputes with tact and efficiency.
Financial Aid Assistant II
East Tennessee State University
03.2018 - 12.2019
- Process institutional and external scholarships to student accounts
- Responds to scholarship inquiries from students, staff, and donors
- Analyzes and resolves issues related to scholarship transactions
- Adjust budget and cost of attendance to ensure federal and state guidelines are met
- Process check requests
- Ensure students meet the contractual guidelines that are required for their specific scholarships making sure they follow all policies and procedures
- Works in conjunction with the Office of Admissions and other offices on student recruitment as it relates to the financial aid process
- Use Banner daily to apply and award aid
- Daily use of Excel and Graduate Assistant online contract program.
Secretary 3
East Tennessee State University
05.2017 - 03.2018
- Currently assist the student, faculty, and staff population in the Financial Aid department
- Ensure front office area is ready to service students daily
- Daily tasks include: Contacting and responding to students via email about their financial aid standing
- Processing documents pertaining to student accounts in a timely and accurate manner
- Process mail daily
- Ensuring students are receiving accurate information
- Guiding students and parents with the process of turning in documents
- Verifying what documents are needed
- Updating student workers on policy changes or procedures
- Referring students to their financial aid counselors and assisting students in contacting their counselors
- Helping with other duties as assigned.
Teller & loan and collections manager
Greater Eastern Credit Union
10.2007 - 08.2009
- Opened new customer accounts, including checking, savings and lines of credit
- Established new customer accounts including checking, savings, lines of credit and loans
- Balanced daily cash deposits and bank vault inventory with a zero Error rate
- Processed cash withdrawals
- Trained employees on cash drawer operation
- Researched and resolved customer Issues on personal savings, checking and lines of credit accounts
- Loaded consumer loan applications into the loan processing program
- Examined checks for identification and endorsement
- Processed treasury, tax and loan payments
- Supplied tellers with coin and currency as needed
- Maintained confidentiality of bank records and client information
- Received regional branch recognition award for outstanding customer service
- Delivered prompt, accurate and excellent customer service
- Performed daily maintenance of the loan applicant database
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers
- Educated customers on the variety of loan products and available credit options.
Education
Associates of Arts -
King College
Skills
- Workload prioritization
- Scheduling Coordination
- Banner and Financial Aid knowledge
- Registration and Degree Works knowledge
- Periodic financial reporting through Banner
- Strong communication skills
- Report Preparation
Accomplishments
Recipient of " Heroes of the Battlefield" This was a recognition through 7th Brigade Army Cadet Command. This was awarded for work that involved coordinating events that showcased ETSU Army ROTC. These events assisted in bringing awareness to the accomplishments of the program which boosted enrollment and helped retain students.
Certification
April 2023-Human Resource Technician Certificate- 7th Brigade Army Cadet Command. Training in Army benefits and regulations that are applicable to students that are on the glidepath to be commissioned officers.
Timeline
Department Coordinator
East Tennessee State University
02.2022 - Current
Information Research Technician II
East Tennessee State University
12.2019 - Current
Financial Aid Assistant II
East Tennessee State University
03.2018 - 12.2019
Secretary 3
East Tennessee State University
05.2017 - 03.2018
Office Manager
Doyle's Tire Service, Inc.
04.2011 - 05.2021
Teller & loan and collections manager
Greater Eastern Credit Union
10.2007 - 08.2009
Associates of Arts -
King College