April Chubb
McAlisterville,United States
Summary
To obtain a full-time career that I can utilize my skills and qualifications toward advancement within a company while offering an employer a loyal, dedicated and hardworking employee which they can rely upon in all aspects. I possess experience in recording and documenting confidential information and pay attention to detail in a fast-paced environment with excellent written and verbal communication skills. I have achieved through experience the ability to use tactful and appropriate communication in sensitive and emotional situations.
Overview
13
13
years of professional experience
Work History
OR SURGERY SCHEDULER II
Penn State Health Plastic Surgery
Harrisburg, United States
10.2021 - Current
- Coordinate and schedule upcoming surgery for the doctor in a hospital-based facility
- Interact with patients and other staff both within the clinic and outside facilities providing accurate, timely and responsive information
- Coordinate processes and route all paperwork as required to meet physician and facility requirements
- Ensure efficient telephone communication and document work processes as required
- Follow all written protocols and procedures of the clinic
- Demonstrate courtesy and helpfulness toward patients and their families
- Recognize and respond appropriately to urgent/emergency situations per protocols
- Establish and maintain effective working relationship with physicians, staff and management
- Book surgery based on physician volume maintaining appropriate standard turn-around times
- Identify scheduling barriers and implement solutions to improve scheduling results based on predetermined goals
- Follow established surgery center/hospital precautions and procedures in the performance of all job duties to ensure a safe work environment
- Adhere to policy's regarding safety, confidentiality and HIPPA guidelines
- Submitting prior authorization referrals to insurance companies with ICD-9, ICD-10, NPI and diagnosis codes
- Efficient in Insurance and HCPCS and CPT codes, Authorizations, Denials, Appeals and Claim letters, FMLA forms when needed.
MEDICAL OFFICE ASSOCIATE
Penn State Health Plastic Surgery
Harrisburg, United States
01.2021 - 10.2021
- Answer incoming and outgoing calls and faxes directing them to the appropriate personnel
- Check in and check out patients
- Re-schedule appointments, reminder calls, answering messages via patient portals
- Multi-line phone system, fax machine, multiple office equipment and filing
- Work off a work queue list and schedule patients from incoming referrals from doctor’s offices
- Collect co-pays and outstanding balances.
SECRETARY
Geisinger Lewistown Family Physician’s Group
Lewistown, United States
07.2018 - 11.2020
- Multiple phone lines with incoming and outgoing lines, answering in queue
- Collecting incoming/outgoing mail and prepping for locations
- Collecting faxes, filing forms and distributing them to their locations
- Place referrals for insurance purposes to specialty offices
- Working from several work queue listing to make sure that everything is completed for physicians and schedule appointments when needed.
FINANCIAL CLEARANCE SPECIALIST
Geisinger Holy Spirit Hospital
Camphill, United States
08.2017 - 07.2018
- Conduct outbound calls to specialty offices like dermatology, plastics and infectious disease
- Call patients to complete the pre-registration process which consists of utilizing the department scripting which includes patient identification, customer services, registration and explanation of benefits prior to date of service
- Collect co-pays, adjust daily cash accounts, outstanding balances, pre-service payments and make appropriate changes to patients’ charts
- Create hospital admission records for pre-surgery patients.
PATIENT ACCESS REPRESENTATIVE
Geisinger Holy Spirit Plastic Surgery
Harrisburg, United States
08.2016 - 08.2017
- Schedule appointments and enter all information for each patient while creating a new chart
- Answer telephone encounters and direct calls to the appropriate scheduler
- Greets and directs patients, salespersons and visitors
- Collects payments, co-pays and adjust accounts as needed
- Reconciles daily cash reports.
REVENUE CAPTURE SPECIALIST I / HIM CODER I
Geisinger Lewistown Hospital
Lewistown, United States
11.2015 - 08.2016
- Process inpatient/outpatient hospital-based physician services provided through clinical and outreach facilities
- Coding for all services provided
- Processing information for transfer of patient from inpatient to OLTL, or short-term living
- Ordering supplies, packing supplies, inventory and maintenance slips
- Interface Spreadsheets, Excel, Microsoft word, etc
- Manual charge documents for special billing instructions (ICD-9, ICD-10, diagnosis codes, etc.)
- Finalized CT category test edits, batch entries, EPIC to IDX recon, LBI reports
- Outpatient Coding to include but not limited to Labs, Pre-Observations and Pain Clinic
- Faxing, Copying and Email
- HCPCS and CPT Codes along with ICD-10 Codes.
UNIT CLERK, IMCU/ICCU
Geisinger Lewistown Hospital
Lewistown, United States
06.2013 - 11.2013
- General office duties: Multi-Phone line, Message Relaying, Copying, Faxing IE, Word Office, Email, Excel, Label, Update, Organize, Audit and Depart (tear down) of patient discharge charts
- Review Living Wills or Medical wishes
- Coordinate specific work tasks with other personnel and hospital staff
- Schedule doctor appointments, lab work, x-rays and outpatient testing
- Coordinate resident appointments with families or transportation as needed
- Room labeling, preparation of rooms for new admissions and ensure rooms for general readiness
- Pre-screen doctor"s labs and tech orders
- Process information for resident transfers, including preparation of the demographic portion of the transfer form
- Ordering, unpacking and stocking of inventory
- Complete rehabilitative, x-ray, dietary, housekeeping and maintenance slips
- Communications between staff and patients, in-house training classes and other work duties as assigned.
HOME HEALTH AIDE
Capital Home Care
Lewistown, United States
11.2011 - 06.2013
- Assist patients with all daily living activities
- Confirm by phone all doctor’s appointments
- Document all hours at residence
- Answer and screen all phone calls and take messages if needed
- Document all patient status information using correct medical terminology, daily living activities achieved, also medications taken and all other pertinent information.
Education
MEDICAL BILLING AND CODING SPECIALIST, ASSOCIATES, CPT Coding, ICD-9 Coding, ICD-10 Coding, Hospital Billing, Medical Terminology, Insurance Reimbursement -
South Hills School-Business
State College, PA11.2020
MEDICAL ASSISTANT, ASSOCIATES, CPR, Medical Terminology -
Central Penn College
Summerdale, PA12.2017
CERTIFIED MEDICAL BILLING AND CODING, ASSOCIATES, CPT Coding, ICD-9 Coding, ICD-10 Coding, Hospital Billing, Medical Terminology, Insurance Reimbursement -
Harrisburg Area Community College
Harrisburg, PA08.2013
GENERAL BUSINESS, HIGH SCHOOL DIPLOMAS, General Business -
West Branch Area High School
Airport, PA06.1990
Skills
- Microsoft Word
- Medical Records
- Office
- Adobe Acrobat Reader
- Excel
- Windows
- IE
- Siemens
- IDX
- Epic
- Cerner
- AAPC
Accomplishments
- Dean's List
Timeline
OR SURGERY SCHEDULER II
Penn State Health Plastic Surgery
10.2021 - Current
MEDICAL OFFICE ASSOCIATE
Penn State Health Plastic Surgery
01.2021 - 10.2021
SECRETARY
Geisinger Lewistown Family Physician’s Group
07.2018 - 11.2020
FINANCIAL CLEARANCE SPECIALIST
Geisinger Holy Spirit Hospital
08.2017 - 07.2018
PATIENT ACCESS REPRESENTATIVE
Geisinger Holy Spirit Plastic Surgery
08.2016 - 08.2017
REVENUE CAPTURE SPECIALIST I / HIM CODER I
Geisinger Lewistown Hospital
11.2015 - 08.2016
UNIT CLERK, IMCU/ICCU
Geisinger Lewistown Hospital
06.2013 - 11.2013
HOME HEALTH AIDE
Capital Home Care
11.2011 - 06.2013
MEDICAL BILLING AND CODING SPECIALIST, ASSOCIATES, CPT Coding, ICD-9 Coding, ICD-10 Coding, Hospital Billing, Medical Terminology, Insurance Reimbursement -
South Hills School-Business
MEDICAL ASSISTANT, ASSOCIATES, CPR, Medical Terminology -
Central Penn College
CERTIFIED MEDICAL BILLING AND CODING, ASSOCIATES, CPT Coding, ICD-9 Coding, ICD-10 Coding, Hospital Billing, Medical Terminology, Insurance Reimbursement -
Harrisburg Area Community College
GENERAL BUSINESS, HIGH SCHOOL DIPLOMAS, General Business -
West Branch Area High School
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