April Chugg
Smithfield,UT
Summary
Results-driven IT Technician with a strong technical background and a proven track record in providing comprehensive IT support. Seeking a transition into an IT Supervisor role to apply exceptional troubleshooting skills, collaborative and adaptable nature, keen attention to detail, and commitment to delivering outstanding customer service. Strong communication and leadership skills, capable of coordinating and guiding cross-functional teams to achieve organizational objectives. Adept at working in fast-paced environments and adept at meeting deadlines. Dedicated to staying updated with the latest technologies and industry trends to optimize IT operations and drive continuous improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Technician
Space Dynamics Laboratory
03.2018 - Current
- Provide friendly, accurate, and dependable support to SDL employees with a focus on customer satisfaction
- Manage user accounts, password changes, and track hardware assets
- Image systems and set up computer workstations for users
- Provide technical assistance troubleshooting hardware, software, or operating systems to support full time technicians
- Document all online, telephone, and in-person customer service requests and interactions
- Set up and troubleshoot Mobile devices and office phones for employees
- Create and troubleshoot email certificates
Inserter Operator/ PC Lead
RR Donnelley
03.2009 - 08.2017
- Organized the scheduling of each machine with assignments and production targets to ensure accurate and timely completion of tasks.
- Approved each task before its execution to uphold quality control standards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Education
Bachelor of Science - Information Management
Western Governors University
02.2024
Information Technology Certificate - Information Technology
Bridgerland Technical College
01.2019
Skills
- Attention to Detail
- Customer Support
- Customer Service
- Leadership
- Security Plus
- Microsoft Office
- Troubleshooting
- Collaborative Problem Solving
- Written and verbal Communication
- Technical Support
- ITIL Processes
- Problem Solving
- IT Asset Management
- Information Security
- Mobile Device Management
- IT Documentation
Certification
- AWS Cloud Practitioner - Amazon Web Services (AWS), 06/01/2023, 06/01/2026
- CompTIA Security + - CompTIA, 07/01/2019, 07/01/2026
- CompTIA A+ - CompTIA, 07/01/2018, 07/01/2026
- Business ITIL
- CompTIA Network+ - CompTIA, 02/01/2023, 02/01/2026
Timeline
IT Technician
Space Dynamics Laboratory
03.2018 - Current
Inserter Operator/ PC Lead
RR Donnelley
03.2009 - 08.2017
Bachelor of Science - Information Management
Western Governors University
Information Technology Certificate - Information Technology
Bridgerland Technical College
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