April C. Kowaleski
Altamonte Springs,FL
Summary
Experienced front office professional with a proven track record of over 20 years in providing exceptional patient care, administrative support, and organizational management. Skilled at training front desk staff, managing schedules, and coordinating medical office operations. Proficient in ECW (4+ years) and Epic systems, with a strong background in healthcare administration. Successfully handles insurance verification, referrals, and ensures seamless workflow in medical offices.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Receptionist
AHMG Rothman Orthopaedic Medical Group
03.2025 - Current
- - Manage patient check-in/check-out process efficiently.
- - Schedule appointments and coordinate patient flow.
- - Process insurance verifications and referrals.
- - Maintain medical records and ensure HIPAA compliance.
- - Assist patients with forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Streamlined check-in processes, reducing wait times for guests.
Front Desk Receptionist
Rothman Orthopaedics
06.2021 - 03.2025
- Coordinated front office activities, including call handling and appointment scheduling.
- Processed insurance referrals efficiently and ensured accurate patient details.
- Executed copay transactions with precision.
- Coordinated with medical staff to streamline patient care.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive patient information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Streamlined check-in processes, reducing wait times for guests.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns,
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Aided in the training of new front desk employees.
Front Desk Receptionist & Chiropractic Assistant
Russell Chiropractic
09.2006 - 04.2021
- Collaborated on taking and processing X-rays efficiently.
- - Applied heat therapy and assisted in traction therapy.
- - Verified insurances and scheduled patient appointments.
- Managed billing questions and ensured accurate patient record-keeping.
- - Performed general office duties, including administrative support.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma - undefined
undefined
Business Office School
Skills
- - Front Office Administration & Patient Care
- - Medical Records Management
- - Insurance Verification & Referrals
- - Appointment Scheduling
- - Collecting Patient Balances & Copays
- - Staff Training & Supervision
- - ECW & Epic Software Experience
- - HIPAA Compliance & Data Security
- - Strong Organizational & Communication Skills
- - X-Ray Processing & Therapy Assistance
Certification
(List any relevant certifications, such as HIPAA, Medical Billing, or X-Ray Tech training, if applicable.)
Timeline
Medical Receptionist
AHMG Rothman Orthopaedic Medical Group
03.2025 - Current
Front Desk Receptionist
Rothman Orthopaedics
06.2021 - 03.2025
Front Desk Receptionist & Chiropractic Assistant
Russell Chiropractic
09.2006 - 04.2021
High School Diploma - undefined
undefined
Business Office School
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