April Clarke
Southaven,MS
Summary
Committed to ensuring customer satisfaction by providing exceptional remote service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
CosmoProf
03.2024 - Current
- Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner
- Demonstrate extensive product knowledge to assist customers in making informed purchasing decisions
- Manage inventory levels effectively to ensure stock availability and prevent shortages
- Utilize upselling techniques to promote additional products and increase sales revenue.
Remote Customer Service Representative
Trendy Luxe
08.2021 - 02.2024
- Online sales support with clients from Etsy, Michaels, & Walmart.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed large volumes of complex information, ensuring that all sale records were properly stored in appropriate databases such as Microsoft Excel.
Cosmetologist
Oasis Grooming Barbershop
01.2021 - 07.2021
- Implemented effective client retention strategies to ensure long-term customer loyalty
- Conducted in-depth customer consultations to understand their needs and provide tailored solutions.
- Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
Assistant Manager
Sport Clips
07.2017 - 01.2021
- Delivered exceptional customer service by promptly addressing inquiries and concerns
- Supervised a team of staff members to ensure smooth operation and adherence to company policies
- Facilitated training and development sessions to enhance the skills and knowledge of team members
- Resolved customer complaints efficiently and effectively to maintain positive relationships.
Education
High School Diploma -
Brighton High School
8045 U.S. Highway 51, Brighton, TN, 3801101.2013
Skills
- Calendaring
- Call Skills
- Customer Engagement
- Customer Relationship Management
- Customer Service
- Negotiation Skills
- Sales Experience
- Listening Skills
- Problem-Solving
- Excellent People Skills
- Conflict Resolution
- Customer Needs Assessment
Certification
- Paul Mitchell School
Cosmetology Certification: 2014
3419 Plaza Avenue, Memphis, TN 38111
Technical Skills
- Microsoft Office Suite
- ChatGPT, Gemini, Mid-Journey
- Booksy, CRM, Slack
Timeline
Sales Associate
CosmoProf
03.2024 - Current
Remote Customer Service Representative
Trendy Luxe
08.2021 - 02.2024
Cosmetologist
Oasis Grooming Barbershop
01.2021 - 07.2021
Assistant Manager
Sport Clips
07.2017 - 01.2021
High School Diploma -
Brighton High School