Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Coffey

Fuquay-Varina,NC

Summary

Highly skilled and enthusiastic professional with more than 15 years of experience in customer service. Successfully have overseen managing operations, budgeting, supply management and client accounts. Develop and lead productively with strong organizational, communication and multitasking abilities. Contribute to high-volume accounts by providing exceptional customer service.

Overview

23
23
years of professional experience

Work History

Support IT Admin

GlobalBizM/DataCaliper
NC
10.2023 - 03.2024

Managed website as well would approve listings or deny them. Troubleshoot any website technical difficulties such as log in errors, not being able to put up listings, building broker profiles, updating listings, adding or removing clients and businesses. Reached out to clients to see if help was needed, offered marketing materials and assistance with anything else. Led quality improvement initiatives to enhance website, improve effectiveness and performance.

Business Development Advisor/Account Manager

DataCaliper
NC
06.2022 - 03.2024
  • I reach out to potential clients by phone & email to see where they need help with their legacy or ERP systems
  • I advise them on what DataCaliper can do to assist them, educate them on different things we offer as well as schedule presentations about our overview
  • I also oversee many accounts to make sure things are operating smoothly and efficiently and also making sure the clients are satisfied
  • I am well trained in NetSuite education as we are a solutions provider
  • I have brought in many accounts that are very pleased with our services.

Floor Manager/Public Relations

Robert Rahal
Albany, NY
01.2015 - 12.2019
  • I was responsible for overseeing the staff at Phoenician Restaurant
  • I would make sure they were doing their jobs properly
  • I managed the register, I would run the bar, help the waitstaff out from time to time.

Rental Agent/Administrative Assistant

Deer Valley Apartments
Slingerlands, NY
01.2014 - 12.2015
  • My Responsibilities were to answer phones, assist tenants with any questions, maintenance requests and work orders
  • Take tenants on guided tours around the property
  • Data entry, filing, banking and bill pay.

Waitress

Irish Mist
Troy, NY
01.2007 - 12.2013
  • I worked at the Irish Mist for years, on & off
  • I filled in when necessary
  • My responsibilities were to greet customers and seat them
  • I would take their orders, food prep, run the bar sometimes and customer service
  • I would also manage the stations and work catering events.

Device Learning Specialist/Technician

Flextronics
Albany, NY
01.2008 - 12.2010
  • My responsibilities were to answer phones, provide technical assistance to customers phones
  • I would troubleshoot over the phone and in person
  • I would greet customers and educate them about their devices
  • I also did sales and swapping out devices.

Parts Pro/Customer Service

Advanced Auto Parts
Watervliet, NY
01.2005 - 12.2007
  • My responsibilities included answering phones, testing batteries & alternators
  • Answering phones, taking inventory, cashing out customers, data entry, locating and restocking parts
  • Wiper removal and installation.

Waitress

Manory's Restaurant
Troy, NY
01.2001 - 12.2002
  • My responsibilities included greeting customers, seating them, taking orders, serving them
  • Answering phones, running registers and cashing out customers.

Education

High school diploma -

Troy High School
Troy, NY
05.2003

Skills

  • I am always open to learn and room for growth
  • Administrative Support
  • Technical Support
  • Product Sales
  • Research
  • Proofreading
  • ERP Systems
  • Account Management
  • NetSuite
  • Business Development
  • Customer service
  • Customer support
  • HubSpot
  • Leadership and Guidance
  • Strong Work Ethic
  • Effective Multitasking
  • Critical Thinking
  • Relationship Building
  • Work Planning and Prioritization
  • Documentation And Reporting
  • Issue Resolution
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Client Relations
  • Professional telephone demeanor

Timeline

Support IT Admin

GlobalBizM/DataCaliper
10.2023 - 03.2024

Business Development Advisor/Account Manager

DataCaliper
06.2022 - 03.2024

Floor Manager/Public Relations

Robert Rahal
01.2015 - 12.2019

Rental Agent/Administrative Assistant

Deer Valley Apartments
01.2014 - 12.2015

Device Learning Specialist/Technician

Flextronics
01.2008 - 12.2010

Waitress

Irish Mist
01.2007 - 12.2013

Parts Pro/Customer Service

Advanced Auto Parts
01.2005 - 12.2007

Waitress

Manory's Restaurant
01.2001 - 12.2002

High school diploma -

Troy High School
April Coffey