Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

April Cole

Jasper,GA

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Office Staff

North Georgia Pain Clinic
04.2022 - Current
  • New Patient Coordinator
  • Scanned documents into digital format using specialized software applications.
  • Typed, formatted and edited correspondence and other documents.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Greeted visitors in a professional manner and provided assistance as needed.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Troubleshot office equipment, computer hardware and software issues.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Answered phones and directed customer inquiries to the appropriate staff member.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Administered injections, immunizations, medications, or treatments as directed by physician protocol.
  • Registered patients and scheduled appointments.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Verified insurance coverage for each patient visit.
  • Managed medical records using an electronic health record system.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Assisted with referrals and prepared medical records for patients.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled appointments for patients via phone and in person.
  • Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
  • Ordered and maintained supply inventory for medical office.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Maintained a clean work environment by adhering to infection control protocols.
  • Ensured that all required paperwork was completed accurately prior to submitting it for processing.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.

Medical Assistant 1&2

Rural Urgent Health Care
07.2021 - 04.2022
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Prepared treatment rooms for patient examinations.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Administered injections, medications and treatments as directed by the physician.
  • Handled general office duties to support administrative staff during peak hours.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Assisted back office patient processes to reduce office wait times.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Supported administrative staff by processing payments.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Front Office Manager & Service Writer

North Georgia Automotive
Jasper, GA
04.2015 - 04.2021
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed office budget to handle inventory, postage and vendor services.
  • Managed office inventory and placed new supply orders.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Used judgment and initiative in handling confidential matters and requests.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Developed and implemented office policies and procedures.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Maintained filing system for records, correspondence and other documents.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Understood and followed oral and written directions.
  • Greeted customers and addressed their needs in a professional manner.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Maintained records of customer interactions and transactions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Demonstrated knowledge of advanced diagnostic equipment used in the shop.
  • Oversaw warranty counseling process to manage expense controls.
  • Upsold additional products or services when appropriate.
  • Collected deposits or payments and arranged for billing.
  • Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Handled telephone inquiries regarding appointments and work in process.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Researched coverages under warranties and determined requirements for coverage.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Prepared invoices for services rendered and collected payments from customers.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Resolved customer complaints in an efficient and courteous manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Examined records and papers to verify warranty and service contract coverage.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

High School Diploma -

Pickens High School
Jasper, GA
05-1994

Some College (No Degree) - Medical Assisting

Penn Foster College
Scottsdale, AZ

Skills

  • Patient care & Safety
  • Vital signs and patient monitoring
  • Medical Terminology
  • Privacy/ HIPPA Regulations
  • Electronic Medical Records
  • Patient Advocacy and Support
  • Medication Support
  • Clerical Support
  • Office Administration
  • Scheduling
  • Customer Service
  • File Maintenance
  • Inventory Management
  • Call Handling
  • Meticulous Attention to Detail
  • 35 Wpm Typing Speed
  • Positive Attitude
  • Time Management
  • Multi-Line Phone Proficiency
  • Schedule Management
  • Patient Charting
  • Insurance Eligibility Verifications
  • Payment Processing
  • Professional and Mature
  • Self-Starter
  • Appointment Scheduling
  • Valid Driver's License
  • Warranty Processing
  • Cost Estimates
  • Communicating With Clients
  • Invoice Verification
  • Estimating
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Billing Adjustments and Refunds
  • Product Knowledge
  • Sales and Upselling
  • Work Prioritization
  • High-Energy Attitude
  • Multi-Line Phone Systems
  • Microsoft Office
  • Schedule Mastery
  • Policies and Procedures Adherence
  • MS Office
  • Professional Telephone Demeanor
  • 35 Wpm Typing Speed
  • Customer Data Confidentiality
  • Professional Phone Voice
  • Service Upselling
  • Inbound Call Management
  • Administrative and Office Support
  • Inbound and Outbound Calling
  • Credit Card Payment Processing
  • Teamwork and Collaboration
  • Conflict Mediation
  • Computer Skills

References

References available upon request.

Timeline

Office Staff

North Georgia Pain Clinic
04.2022 - Current

Medical Assistant 1&2

Rural Urgent Health Care
07.2021 - 04.2022

Front Office Manager & Service Writer

North Georgia Automotive
04.2015 - 04.2021

High School Diploma -

Pickens High School

Some College (No Degree) - Medical Assisting

Penn Foster College

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April Cole