Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Conner

Little Rock,AR

Summary

Dynamic customer service professional with a proven track record at Envoy Airlines, excelling in problem resolution and empathetic communication. Recognized for enhancing client satisfaction through personalized interactions and effective conflict resolution. Adept at managing multiple tasks while maintaining professionalism, ensuring positive experiences and fostering loyalty among customers.

Overview

18
18
years of professional experience

Work History

Customer Service Agent

Envoy Airlines
08.2024 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Addressed customer account discrepancies and concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Master Hair Stylist

It’s T•hairapy Hair Salon
05.2007 - Current
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.

Education

Barber License - Barbering

New Tyler Barber College
North Little Rock, AR
03.2007

High School Diploma -

McClellan High School
Little Rock
05.2004

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Empathetic and genuine
  • Active listening
  • Customer relations
  • Conflict resolution
  • Customer complaint resolution
  • Database research

Timeline

Customer Service Agent

Envoy Airlines
08.2024 - Current

Master Hair Stylist

It’s T•hairapy Hair Salon
05.2007 - Current

Barber License - Barbering

New Tyler Barber College

High School Diploma -

McClellan High School

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