April Cook
San Antonio,TX
Overview
6
6
years of professional experience
Work History
Provider Assistant
Girling Home Health
San Antonio, Texas
02.2025 - 05.2025
- Dust furniture and polish surfaces
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Managed patient records using electronic health record systems accurately.
Retail Sales Associate
Forever 21
Canton, Georgia
10.2024 - 01.2025
- Assisted customers with product selection and inquiries.
- Maintained organized and visually appealing merchandise displays.
- Processed sales transactions using point-of-sale systems.
- Ensured store cleanliness and adherence to safety standards.
Dispute and Fraud Analyst
JPMorgan Chase
San Antonio, Texas
10.2023 - 09.2024
- Analyzed transaction data to identify and investigate fraudulent activities.
- Collaborated with cross-functional teams to resolve disputes efficiently.
- Reviewed and assessed claims for accuracy and compliance with policies.
Online Banking Representative
PNC Bank
San Antonio, Texas
10.2021 - 10.2023
- Assisted customers with online banking inquiries and account management.
- Guided users through website navigation and online banking features.
- Resolved issues related to online transactions and account access.
- Answered customer questions regarding bank policies, procedures, products and services.
Customer Service Representative
Conduent Call Center
San Antonio, TX
03.2021 - 09.2021
- Assisted customers with inquiries and resolved issues effectively.
- Provided accurate information about products and services to clients.
- Utilized call center software to track customer interactions and feedback.
Hearing Screener
Methodist University Hospital
San Antonio, Texas
07.2020 - 06.2021
- Conducted audiometric testing for infants to measure hearing loss.
- Maintained a clean and safe work environment by adhering to safety protocols and standards.
- Assisted patients in understanding the hearing screening process and results.
Team Member
Jack in the Box
San Antonio, Tx
12.2018 - 07.2019
- Delivered customer service during business hours.
- Maintained cleanliness and organization of the dining area.
- Performed closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Sequoyah High School
Woodstock, GATimeline
Provider Assistant
Girling Home Health
02.2025 - 05.2025
Retail Sales Associate
Forever 21
10.2024 - 01.2025
Dispute and Fraud Analyst
JPMorgan Chase
10.2023 - 09.2024
Online Banking Representative
PNC Bank
10.2021 - 10.2023
Customer Service Representative
Conduent Call Center
03.2021 - 09.2021
Hearing Screener
Methodist University Hospital
07.2020 - 06.2021
Team Member
Jack in the Box
12.2018 - 07.2019
Sequoyah High School