April Cooley
Smiths Station
Summary
Driven Office Manager at Old Town Optique with a proven track record in enhancing operational efficiency and delivering exceptional customer service. Skilled in payroll administration and fostering strong client relationships, I excel in attention to detail and time management, ensuring seamless office operations and satisfied customers.
Overview
6
6
years of professional experience
Work History
Office Manager
Old Town Optique
Columbus
08.2019 - Current
- Developed and implemented office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Monitored inventory levels and placed orders when needed.
- Responded to customer inquiries via phone or email in a professional manner.
- Supervised staff members, organized schedules and delegated tasks.
- Processed payroll accurately ensuring all employees were paid on time.
- Developed effective communication strategies between departments within the organization.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered optical supplies from vendors when necessary for inventory replenishment.
- Provided excellent customer service by responding promptly to inquiries or requests.
- Inspected finished products for accuracy prior to dispensing them to customers.
- Prepared orders for shipment by packing items securely in appropriate containers.
- Provided technical advice on the selection of eyeglasses, contact lenses and other optical products.
- Educated patients on proper care and use of contact lenses and eyeglasses.
- Adjusted, repaired and maintained eyeglass frames and lenses according to customer specifications.
- Assisted customers in selecting frames, lenses and other optical products that best suited their needs.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Education
Some College (No Degree) - Liberal Arts
CVCC
Phenix City, ALSkills
- Office management
- Payroll administration
- Customer relationship management
- Attention to detail
- Time management
Timeline
Office Manager
Old Town Optique
08.2019 - Current
Some College (No Degree) - Liberal Arts
CVCC
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