April Copenhaver
Assistant Head Housekeeper
Myrtle Beach,SC
Summary
Dynamic and detail-oriented professional with extensive experience at Hampton Inn, recognized for enhancing guest satisfaction through exceptional cleaning standards and proactive problem-solving. Proficient in inventory control and team collaboration, consistently achieving time management goals while fostering a positive work environment. Committed to maintaining high safety and sanitation standards.
Overview
2024
2024
years of professional experience
Work History
Room Attendant
Hampton Inn
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Enhanced team efficiency, collaborated closely with colleagues to ensure swift turnaround of rooms.
- Upheld hotel's high cleanliness standards, conducted deep cleaning tasks as scheduled.
- Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
- Assisted in maintaining inventory levels of cleaning supplies, proactively reported low stock to management.
- Increased guest satisfaction, promptly responded to requests for extra towels, pillows, and other amenities.
- Ensured safety and hygiene by replacing used towels and linens with fresh ones.
- Fostered positive work environment, shared best practices with new team members.
- Maintained guest privacy and security by following hotel protocols during room entry and cleaning.
- Streamlined room preparation process, organized cleaning carts and supplies for efficient use.
- Contributed to positive guest feedback with attention to detail in arranging room amenities and supplies.
- Increased health and safety compliance, used personal protective equipment properly and followed hygiene protocols.
- Contributed to hotel aesthetics, assisted in seasonal decoration of rooms and public areas.
- Maintained high levels of cleanliness, regularly vacuumed floors, dusted furniture, and cleaned windows.
- Optimized guest experience by discreetly performing room services without disturbing guests.
- Enhanced guest experience, carefully checked for and reported any room damages or issues to maintenance.
- Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
- Supported hotel's green initiatives, minimized waste and correctly separated recyclables during cleaning duties.
- Improved guest satisfaction by ensuring all rooms met hotel's strict cleanliness and presentation standards.
- Improved cleaning efficacy, utilized eco-friendly and effective cleaning agents.
- Ensured operational excellence, adhered to all hotel policies and procedures during cleaning duties.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Rotated linens in storerooms and replenished when supplies ran low.
- Sorted, laundered and put away various laundry items.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Returned emptied garbage receptacles to proper locations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Polished fixtures to achieve professional shine and appearance.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Hang, cleaned and rehung draperies to maintain freshness.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Assistant Head Hhousekeeper
Country Inn and Suites by Radisson
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
- Managed lost-and-found system efficiently, helping reunite guests with their belongings quickly.
- Utilized productivity tracking tools to monitor team performance against established KPIs, identifying opportunities for improvement where necessary.
- Oversaw laundry operations to ensure timely delivery of clean linens for the entire hotel property.
- Developed strong relationships with vendors to negotiate favorable pricing on supplies and services.
- Coordinated deep-cleaning projects during off-peak periods to keep the property looking fresh yearround.
- Improved guest satisfaction by promptly addressing concerns and ensuring cleanliness throughout the property.
- Provided exceptional customer service by addressing guest concerns and requests in a timely manner, often going above and beyond to exceed expectations.
- Optimized scheduling processes for efficient staff deployment during busy times, avoiding overstaffing or understaffing issues.
- Ensured proper storage techniques were followed for cleaning chemicals, maintaining a safe work environment for all employees.
- Collaborated with management to develop and execute departmental budgets, consistently meeting financial goals.
- Established effective communication channels between housekeeping staff, front desk personnel, and maintenance teams for seamless operations.
- Initiated preventive maintenance measures in guest rooms and common areas to minimize wear-and-tear issues over time.
- Enhanced staff performance through comprehensive training programs and ongoing coaching.
- Managed housekeeping team effectively for timely room turnovers and consistent high-quality results.
- Conducted regular performance evaluations of housekeeping staff to identify areas of improvement and recognize top performers.
- Assisted in hiring process of housekeeping staff to ensure an adequate workforce during peak seasons.
- Streamlined inventory management with regular audits, reducing waste and optimizing supply usage.
- Facilitated open lines of communication between departments for better overall hotel operations coordination.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Managed laundry sorting, washing, drying, and ironing.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Sales Associate
ABC Liquor Store
09.2022 - 12.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Enhanced team efficiency, collaborated closely with colleagues to ensure swift turnaround of rooms.
- Upheld hotel's high cleanliness standards, conducted deep cleaning tasks as scheduled.
- Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
- Assisted in maintaining inventory levels of cleaning supplies, proactively reported low stock to management.
- Increased guest satisfaction, promptly responded to requests for extra towels, pillows, and other amenities.
- Ensured safety and hygiene by replacing used towels and linens with fresh ones.
- Fostered positive work environment, shared best practices with new team members.
- Maintained guest privacy and security by following hotel protocols during room entry and cleaning.
- Streamlined room preparation process, organized cleaning carts and supplies for efficient use.
- Contributed to positive guest feedback with attention to detail in arranging room amenities and supplies.
- Increased health and safety compliance, used personal protective equipment properly and followed hygiene protocols.
- Contributed to hotel aesthetics, assisted in seasonal decoration of rooms and public areas.
- Maintained high levels of cleanliness, regularly vacuumed floors, dusted furniture, and cleaned windows.
- Optimized guest experience by discreetly performing room services without disturbing guests.
- Enhanced guest experience, carefully checked for and reported any room damages or issues to maintenance.
- Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
- Supported hotel's green initiatives, minimized waste and correctly separated recyclables during cleaning duties.
- Improved guest satisfaction by ensuring all rooms met hotel's strict cleanliness and presentation standards.
- Improved cleaning efficacy, utilized eco-friendly and effective cleaning agents.
- Ensured operational excellence, adhered to all hotel policies and procedures during cleaning duties.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Rotated linens in storerooms and replenished when supplies ran low.
- Sorted, laundered and put away various laundry items.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Returned emptied garbage receptacles to proper locations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Polished fixtures to achieve professional shine and appearance.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Hang, cleaned and rehung draperies to maintain freshness.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Education
General Studies - General Studies
Abingdon Highschool
Abingdon, VA08.1999
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Cleaning techniques
- Room preparation
- Professional appearance
- Hospitality industry
- Safety awareness
- Teamwork orientation
- Safety procedures
- Inventory and supply
- Stress tolerance
- Initiative-taking
- Work prioritization
- Linens and toiletries replacement
- Sanitation practices
- Trash waste and removal
- Guest relations
- Maintenance reports
- Lost and found procedures
- Energy conservation
- Corporate compliance
- Laundry expertise
- Infection control
- Cross-training readiness
- Documentation
- Mentoring and training
- Materials storage
- Project management
- Detail-oriented
- Maintenance
- Floor washing
- Guest room confidentiality
- Linen replacement
- Front desk communications
- Brass polishing
- Chemicals disposal
- Janitorial services
- Appliance maintenance
- Corporate standards
- Floor waxing
- Written and oral communications
- Corporate vision and values
- Room inspection
- Storeroom management
- Customer service
- Guest service and support
- Time management
- Guest request response
- Relationship building
- Cleaning bathrooms
- Sweeping and mopping
- Lost and found management
- Vacuuming
- Team support and collaboration
- Supply restocking
- Floor vacuuming
- Trash collection and disposal
- Mopping and sweeping
- Work planning and organization
- Floor cleaning, polishing, and waxing
- Restroom servicing
- Restroom detailing
- Multitasking and prioritizing
- Professional and courteous
- Room maintenance scheduling
- COVID-19 safety procedures
- Rug and carpet cleaning
- Supply stocking
- Data entry
- Process improvement
- Deep cleaning protocols
- Kitchen cleaning and dishwashing
- Quality control
- Customer inquiry and response
- Interior and exterior cleaning
- Dusting furniture
- Quality control guidelines
- Residential cleaning
- Safe chemical handling
- Window blind dusting
- Heavy lifting
- Commercial cleaning
- Hazardous chemical training
- Storage area management
- Quality assurance
- Ceiling fan cleaning
- Inventory control
- Health standards compliance
- Health and safety compliance
- Equipment disinfection
- Stain removal
- Furniture moving
- Building maintenance
- Supply replenishment
- Commercial equipment operation
- Window cleaning
- Steam-operated sterilizers
- Window washing
Timeline
Sales Associate
ABC Liquor Store
09.2022 - 12.2023
Room Attendant
Hampton Inn
Assistant Head Hhousekeeper
Country Inn and Suites by Radisson
General Studies - General Studies
Abingdon Highschool
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