April Cordero
Mobile,AL
Summary
Proven leader with a track record of streamlining operations and enhancing team performance at Ross Maritime. Excelled in coaching and mentoring, significantly improving customer service. Expert in process development and strategic implementation, adept at managing disruptions and optimizing logistics. Demonstrates strong team leadership and problem-solving skills, ensuring operational excellence.
Overview
20
20
years of professional experience
Work History
Vice President
Ross Maritime
02.2012 - 07.2024
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Adapted quickly to unexpected disruptions in the day to day operations developing contingency plans to minimize negative impacts on business operations.
- Managed clients and vendor accounts by creating invoices and purchase orders and organizing payments and deposits using [Software].
Food and Beverage Manager
Buffets Inc
02.2008 - 02.2012
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Housekeeping Manager
Shular Companies
01.2005 - 02.2008
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of [Number] housekeepers.
Education
GED -
West Jones High School
Laurel, MS08.1996
Skills
- Team Leadership
- Coaching and Mentoring
- Customer Service
Timeline
Vice President
Ross Maritime
02.2012 - 07.2024
Food and Beverage Manager
Buffets Inc
02.2008 - 02.2012
Housekeeping Manager
Shular Companies
01.2005 - 02.2008
GED -
West Jones High School