April Cordero
Fontana,CA
Summary
Accomplished professional specializing in office administration and customer service, recognized for building strong client relationships. Excellent communication skills enable effective interaction in person, over the phone, and via email. Experienced in addressing sensitive matters with tact and efficiency. Dedicated to improving client experiences through reliable support and service excellence.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Medication Coordinator
Cucamonga Valley Medical Group
Upland, CA
01.2015 - Current
- Process all incoming documentation.
- Complete prior authorization forms negotiate authorization status with insurers, track status of prescription approval, and when necessary, alert clinical pharmacists of denials or nonresponse.
- Operate a multi-line phone system. Assess the urgency of medical situations and refer each call, as necessary.
- Process medications received from the pharmacy companies and prepared the medication for distribution to the patient.
- Scan all documents into the patient’s personal files and fax documents as needed.
- Communicate with the patient if further documentation is required.
- Maintained patient confidentiality; completed required HIPAA training.
- Work with the patient portal eClinicalWorks.
Office Administrator
Lionel B. Katchem, DO, PC
Upland, CA
01.1989 - 01.2015
- Served as Front and Back Office Medical Assistant for multi-practice group, supporting family practice.
- Ordered supplies/medications and assisted with inventory control.
- Performed clerical and receptionist duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, and bookkeeping)
- Answered all pharmacy calls and prescription refills.
- Assisted with submitting referrals, authorizations for medications, and insurance verifications.
- Medical Billing and Coding Insurance. Assisted with Explanation of Benefits. Reviewed payment schedules to determine the patient’s ability to pay outstanding balances; assisted with payments options and guidelines.
- Ensured cleanliness and sanitation of all exam rooms and equipment.
- Reacted calmly and effectively in emergencies.
- Experience with EMR Meditouch
Education
Certified Medical Assistant - CMA
Health Staff Institute
Ontario, CA01.2018
Skills
HIPAA compliance
Healthcare systems navigation
Medication reconciliation
Insurance verification
Certification
Certified Medical Assistant (CMA)
Timeline
Medication Coordinator
Cucamonga Valley Medical Group
01.2015 - Current
Office Administrator
Lionel B. Katchem, DO, PC
01.1989 - 01.2015
Certified Medical Assistant - CMA
Health Staff Institute