April Cortez
DeSoto,TX
Summary
Results-driven Clinical Supervisor skilled in clinical quality improvement and documentation requirements. Experienced in supervising clinical staff and implementing targeted training programs to optimize performance and patient satisfaction.
Overview
15
15
years of professional experience
Work History
Clinical Supervisor Services
Baylor Scott & White Irving Community Clinic
Irving, TX
04.2014 - Current
- Supervised clinical staff to enhance patient care quality and operational efficiency.
- Coordinated schedules of clinical staff.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Lead and directed team of 5 clinical personnel and support staff.
- Developed improvement plans to solve problems and improve lagging areas.
- Facilitate hiring of qualified Medical Assistant personnel by interview applicants and making recommendations for employment.
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
- Conducted performance evaluations for clinical staff, identifying areas for development and implementing targeted training programs.
Medical Assistant
Irving Community Clinic Formally Irving Interfaith Clinic
Irving, TX
10.2011 - 04.2014
- Administered medications and injections according to established protocols.
- Assisted healthcare providers during patient examinations and procedures.
- Maintained accurate medical records using electronic health record systems.
- Coordinated patient appointments and managed scheduling for optimal efficiency.
- Educated patients on treatment plans, medication instructions, and wellness practices.
- Implemented process improvements to enhance patient flow and reduce waiting times.
- Trained new staff on clinical procedures and office policies to ensure compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with sensitive exams and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Medical Assistant - Health Education
Sanford–Brown
Dallas, TXSkills
- Clinical training
- Staff scheduling
- Team supervision
- Clinical assessment
- Staff education and training
- Staff management
- Documentation requirements
- Recruitment
- Clinical quality improvement
Timeline
Clinical Supervisor Services
Baylor Scott & White Irving Community Clinic
04.2014 - Current
Medical Assistant
Irving Community Clinic Formally Irving Interfaith Clinic
10.2011 - 04.2014
Medical Assistant - Health Education
Sanford–Brown