April Cox

Administrative Assistant 1

Orange & Rockland Utilities - Monroe, NYJanuary 2006 to Present

Responsibilities:

Remote worked 2 years as Records Administrator.

18 years union employee with the current company. I am the only union clerk handling records retention for our company. Docuware, Oracle experience. Legal entries of subpoenas, file management system Accutrac. I handle and organize the orders of Iron Mountain pick-ups and deliveries of our records. Additionally, I monitor and handle our internal inventory of all department's records. Answering phone calls, emails, organizing meetings, training of other employees on certain job functions. Organizing large projects. I have had multiple job functions within 18yrs from electric work and repairs to then transferring to the inside of the company and how it runs. I held positions in the following: accounting, administrative, payroll, customer service, freight an inventory delivery to my recent position of records retention.

• Ensured timely distribution of incoming mail and parcels.
• Provided delivery of mail, packages, and documents.

• Processed payroll, entry of timesheets an overtime. Involved directly with the shared meter opt out program, scanning into docuware the customer applications an assigning work tasks to the appropriate employees.
• Processed invoices, payments and other financial documents accurately and efficiently.

Customer Accounting Representative Customer Service Representative

Orange & Rockland Utilities - Spring Valley, NY2010

Responsibilities included troubleshooting billing system and resolve customer meter reads. Produce correct bills if found with errors and run reports every morning. This was the back up to our Customer Service Dept where I was a representative previous to taking the accounting position.

Customer Service Representative (CSR) - Spring Valley, NY2006

Handle all incoming calls to our main call center. Assist customers with billing, outages, appointments. Also, I worked on setting up specific applications in our shared meter dept.

Orange & Rockland Utilities - Spring Valley, NY2010Responsibilities included troubleshooting billing system and resolve customer meter reads. Produce correct bills if found with errors and run reports every morning. This was the back up to our Customer Service Dept where i was a representative previous to taking the accounting position.

• Developed graphics, logos and layouts for product illustrations, company logos, and websites.
• Designed print materials such as brochures, flyers and posters for marketing campaigns.
• Edited photographs for use in digital media platforms including web banners and social media posts.