Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Cox

Anchorage

Summary

Developed skills in fast-paced bakery environment, focusing on precision, consistency, and creativity. Demonstrated ability to work efficiently under pressure while maintaining high standards of quality. Seeking to transition into new field where these transferrable skills can drive success and innovation.

Overview

2
2
years of professional experience

Work History

Case Manager/Front Desk Receptionist

New Life Devlopment
06.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.

Cake Baker /Front Counter Crew Member

Fire Island Rustic Bakery
01.2024 - 06.2024
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Frosted and iced cakes, cupcakes
  • Created appealing displays to showcase products in bakery.
  • Maintained cleanliness and organization in baking area, meeting health and safety standards.

Education

GED -

Nine Star
Anchorage, AK
07-2017

Skills

  • Team player
  • Customer service
  • Active listener
  • Food safety and sanitation
  • Attention to detail
  • Kitchen safety
  • Cleanliness standards
  • Oven operation
  • Time management
  • Quality control
  • Product presentation
  • Opening and closing duties
  • Basic math

Timeline

Case Manager/Front Desk Receptionist

New Life Devlopment
06.2024 - Current

Cake Baker /Front Counter Crew Member

Fire Island Rustic Bakery
01.2024 - 06.2024

GED -

Nine Star

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