April Crudup
Mobile
Summary
Results-driven Management Professional with extensive experience in leading Store Operations and achieving substantial Sales Growth. Proven expertise in Inventory Management, Customer Service Excellence, and Staff Training, utilizing strong Problem-Solving and Communication Skills. Committed to enhancing Shopping Experiences and optimizing Store Performance to meet Organizational Goals.
Overview
17
17
years of professional experience
Work History
Store Manager
H&M Hennes & Mauritz
04.2024 - Current
- Achieved compliance with company standards through effective store operations leadership.
- Enhanced product visibility by developing and implementing strategic merchandising initiatives.
- Fostered high-performance team environment by training and mentoring store staff.
- Optimized inventory management by analyzing sales data to identify trends.
- Supported district store in need of management, maintaining operational continuity.
- Ensured optimal store performance and customer satisfaction through daily operations direction.
Visual Merchandise Keyholder
H&M
03.2016 - 04.2024
- Enhanced customer engagement through visually appealing merchandise displays.
- Optimized merchandise placement by rotating stock based on sales priorities.
- Executed weekly floor plans three times, utilizing the rubberband method.
- Conducted daily opening routines to ensure store readiness and compliance.
- Delivered exceptional customer service, assisting with inquiries and needs promptly.
- Coached sales advisors on effective merchandising and window display techniques.
- Trained and evaluated new visual merchandisers across multiple district stores.
- Successfully launched four new H&M locations within the district.
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Mentored new team members in sales strategies and customer service excellence.
Assistant Manager
Francesca's
02.2015 - 03.2016
- Enhanced store operations by supporting manager with daily requirements.
- Trained boutique associates to deliver exceptional customer service consistently.
- Achieved timely shipment processing within 24 hours to meet customer demand.
- Executed opening and closing routines to ensure smooth store operations.
- Assisted management with visual merchandising to attract customers and increase sales.
Visual Merchandising Manager
Forever 21
01.2009 - 02.2015
- Enhanced sales through strategic visual merchandising and compelling product displays.
- Trained and managed a team of four visual merchandisers effectively.
- Adapted merchandising plans in response to product changes and market trends.
- Collaborated with management to achieve sales goals and optimize product rotation.
- Oversaw stock team, ensuring timely processing of merchandise daily.
Education
Bachelor of Arts (B.A.) - Apparel Merchandising And Design
Alabama A&M University
Huntsville, AL05-2005
Skills
- Retail Visual merchandising
- Product strategy development
- Inventory management
- Effective Problem solving
- Customer Service expertise
- Effective multitasking
- Retail management
- Employee training
- coaching and development
- Goal setting and evaluation
Timeline
Store Manager
H&M Hennes & Mauritz
04.2024 - Current
Visual Merchandise Keyholder
H&M
03.2016 - 04.2024
Assistant Manager
Francesca's
02.2015 - 03.2016
Visual Merchandising Manager
Forever 21
01.2009 - 02.2015
Bachelor of Arts (B.A.) - Apparel Merchandising And Design
Alabama A&M University