April Curtis
Liverpool
Summary
Dynamic Medical Office Assistant with a proven track record at Upstate University Hospital, excelling in patient care and insurance coordination. Recognized for exceptional communication and problem-solving skills, I thrive in fast-paced environments, ensuring efficient operations and fostering teamwork. Committed to continuous improvement and adept at mastering new technologies.
Overview
15
15
years of professional experience
Work History
MOA
Upstate University Hospital
01.2011 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Assists health care providers during clinical exams and non-sterile procedures.
- Checks insurance eligibility and, as needed, obtains prior approval from insurance companies.
- Determines required co-payments, collects patient payments and provides receipts.
- Delivers/obtains specimens, supplies and equipment as needed.
- Maintains daily and clinical logs per clinical policies.
- Maintains stock in patient care area and in patient rooms.
- Conducts inventory, and reorders medical and unit supplies based on established requirements using automated and manual purchase order processes.
- Performs patient registration, monitors patient flow, schedules appointments, including return visits and handles appointment changes.
- Collects and prepares specimens for transportation.
- Routes patient correspondence and information as required.
- Processes incoming/outgoing mail and reports; sorts and delivers mail to designated personnel and patients; and prepares routine correspondence.
- Copies and collates materials, faxes information, performs data input, and files.
- Assisting in completion of necessary paperwork such as FMLA or disability.
- Reviews and processes patient charges by reviewing encounter tickets containing CPT codes and entering the codes and charges into the computer system.
- Coordinates and processes patient referrals to specialist, diagnostic services, and external healthcare providers, ensuring timely authorization, accurate documentation, and adherence to insurance requirements and organizational protocols.
Education
Associate of Applied Science - Medical Assistant
Bryant & Stratton College
NY05-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Computer skills
- Calm under pressure
- Active listening
Timeline
MOA
Upstate University Hospital
01.2011 - Current
Associate of Applied Science - Medical Assistant
Bryant & Stratton College
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