April Dagenhart
Flagstaff,AZ
Summary
Compassionate financial counselor with expertise in patient counseling and insurance verification. Committed to enhancing client experiences through effective communication and streamlined processes.
Overview
7
7
years of professional experience
Work History
Financial Counselor
American Oncology Network
Flagstaff, AZ
01.2023 - Current
- Analyzed patient financial data to develop personalized payment plans.
- Advised patients on financial options and resources for cancer treatment.
- Educated patients about insurance benefits and coverage details.
- Coordinated with healthcare providers to resolve billing inquiries and disputes.
- Streamlined financial counseling processes to improve patient experience.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
Medical Receptionist
WL Gore Associates
Flagstaff, AZ
04.2021 - 01.2023
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted with medical device processing.
- Scheduled vendors to meet with production associates to show products.
- Maintained logs for several different projects within the company.
- Administered vision and hearing assessments on a yearly basis for manufacturing associates.
- Maintained accurate electronic health records using advanced healthcare software systems for implanted devices.
- Developed standard operating procedures that enhanced consistency in front desk operations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Lead Surgery Scheduler
Northern Arizona Orthopaedics
Flagstaff, AZ
01.2020 - 01.2023
- Coordinated surgical schedules to optimize operating room utilization and minimize patient wait times.
- Managed appointment confirmations and reminders to enhance patient compliance and satisfaction.
- Collaborated with surgeons and medical staff to ensure accurate scheduling of procedures based on urgency and availability.
- Trained new team members on scheduling software and operational protocols, fostering a knowledgeable workforce.
- Implemented quality control measures to verify accuracy in scheduling, reducing conflicts and errors in appointments.
- Led initiatives to improve communication between departments, enhancing overall patient care coordination.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Education
High School Diploma -
Coconino High School
Flagstaff, AZ06-1994
Skills
- Financial counseling
- Insurance verification
- Insurance planning
- Insurance coordination
- Networking skills
- Proficient in Athena, ONCO 360
- Patient counseling
- Customer service
- Patient communication
- Time management
- Relationship building
- Relationships and rapport
Timeline
Financial Counselor
American Oncology Network
01.2023 - Current
Medical Receptionist
WL Gore Associates
04.2021 - 01.2023
Lead Surgery Scheduler
Northern Arizona Orthopaedics
01.2020 - 01.2023
High School Diploma -
Coconino High School